The African Talent Company | TATC

Hotel Doorman - Homabay (Must have 4*/5* hotel experience)

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Job Summary

Our client is a high-end fast growing 4 star Hotel. They are looking to grow their team for the Hotel in Nairobi and Nyanza with top notch professionals for the role of Door man

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Door man (1)
Location: Homabay (1)
Salary Range: Ksh 20,000-30,000

We’re looking for people who thrive on stimulating new challenges and who will be encouraged to be themselves. And if you’ve never worked in the hospitality industry, no matter, as an injection of fresh perspectives from newcomers will help to keep us apart from the mainstream hotel herd.

Duties And Responsibilities
  1. Welcome customers upon entrance and confirm reservations
  2. Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  3. Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  4. Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  5. Assist in arranging events, excursions, transportation etc. upon request from hotel residents
  6. Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  7. Respond to complaints and find the appropriate solution
  8. Assist in carrying customer’s luggage when needed.
  9. Ability to multi-task and have excellent attention to detail.
  10. Expansive Knowledge of high-end properties within East Africa region.
  11. Excellent customer service skills.
  12. Have interpersonal skills to deal effectively with all business contacts.
  13. Professional appearance and demeanour.
  14. Work varied shifts, including weekends and holidays.
  15. Computer experience and the ability to use micro soft word and spreadsheet
  16. Able to effectively communicate in English, in both written and oral forms
  17. Strong Ability to work under pressure with minimal supervision
  18. Leadership skills and good management practices

Qualifications
  • Diploma in hotel management or relevant field
  • Proven experience as concierge; experience in customer service or relevant role is an advantage
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Ability to work independently
  • Good interpersonal skills.
  • Male candidates are encouraged to apply.

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Rest of Kenya
| Full Time |
KSh Confidential
1d
Nairobi
| Full Time |
KSh 30,001 - 45,000
1mo