The African Talent Company | TATC

Hotel Front Office Receptionist (Must have 4*/5* hotel experience)

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Job Summary

Our client is a high-end fast growing 4 star Hotel. They are looking to grow their team for the Hotel in Nairobi and Nyanza with top notch professionals for the role of Front Office Receptionists

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Location:
  • Homabay (2)
  • Karen (2)
Salary Range : Ksh 25,000-35,000

Duties and Responsibilities
  1. The Front Office Receptionist is dynamic and efficient, and serves all guests with a professional, warm and positive attitude.
  2. She/he will welcome guests as they arrive at the hotel and ensure to provide assistance at all times.
  3. Your duties include checking guests in and out, issuing keys, taking reservations, preparing bills and dealing with payments.
  4. English is essential, with a second language a huge plus.
  5. Eloquent speech with excellent verbal and written communication skills.
  6. You provide guests with information, answer their queries and deal with complaints.
  7. The Front Office Receptionist shifts rotate 24 hours a day.

Professional Qualifications
  • Certificate/Diploma in Front Office operations
  • Must have worked with Fidelio or Opera system
  • Strong organizational skills required.
  • Must be fluent in verbal and written English.
  • Must have attention to detail.
  • Good customer service skills

Experience
  • Must have previous experience in a four star or five-star hotel
  • Must have 3-5 years’ experience in the same role
  • Exceptional customer service skills, patience and tact.
  • The ability to be calm and well organized, even when working under pressure.
  • The ability to handle cash, credit/debit cards and foreign currency.
  • Some secretarial and keyboard skills.
  • Sales acumen and ability.
  • Accurate and able to pay attention to detail.
  • Ability to operate standard office equipment

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