The successful candidate will report to the Hotel Administrator and the Directors. She/he must be willing to reside within the hotel facility, catered for.
Roles and Responsibilities
Supervise work at all levels (front office, kitchen, stores, laundry, housekeeping, security etc.) and set clear objectives
Monitor employee performance and offer regular evaluation meetings designed to improve service
Plan activities and allocate responsibilities to achieve the most efficient operating model
Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment, renovations etc.
Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
Ensuring compliance with health and safety legislation and licensing laws.
Inspect facilities regularly and enforce strict compliance with health and safety standards
Skills and Qualifications
Relevant Diploma or work experience
Proven experience in the hotel industry in a leadership role
Understanding of all hotel management best practices and relevant laws and guidelines
Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
Excellent customer service skills as well as a business mindset
Demonstrable aptitude in decision-making and problem-solving
Reliable with an ability to multi-task and work well under pressure
Outstanding leadership skills and a great attention to detail
Valid driving license