Hotel supervisor


Job Summary

A mid-sized hotel in Mombasa with accommodation, meals, catering and conference facilities is looking for a Hotel Supervisor who will oversee the day to day running of the hotel.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

The successful candidate will report to the Hotel Administrator and the Directors. She/he must be willing to reside within the hotel facility, catered for.

Roles and Responsibilities

  • Supervise work at all levels (front office, kitchen, stores, laundry, housekeeping, security etc.) and set clear objectives

  • Monitor employee performance and offer regular evaluation meetings designed to improve service

  • Plan activities and allocate responsibilities to achieve the most efficient operating model

  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services

  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)

  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.

  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

  • Ensuring compliance with health and safety legislation and licensing laws.

  • Inspect facilities regularly and enforce strict compliance with health and safety standards

Skills and Qualifications

  • Relevant Diploma or work experience

  • Proven experience in the hotel industry in a leadership role

  • Understanding of all hotel management best practices and relevant laws and guidelines

  • Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage

  • Excellent customer service skills as well as a business mindset

  • Demonstrable aptitude in decision-making and problem-solving

  • Reliable with an ability to multi-task and work well under pressure

  • Outstanding leadership skills and a great attention to detail

  • Valid driving license

  • Age-30-40 years

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