Job Summary

Our client is recruiting for a Housekeeper to oversee cleaning professionals, and ensure that cleaning in the hotel is done in an effective, efficient and timely manner.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

CONTEXT
  • Responsible for the cleanliness of both the internal and external parts of the hotel. 
  • Oversee housekeeping operations
  • Manage  Laundry Operations
  • Maintain and safe guard company equipment.

KEY OUTPUTS
  1. Prepare work schedules for staff in advance.
  2. Handle customer service and complaints as well. 
  3. Order cleaning materials and equipment and always ensure that the staff have the proper tools to perform their job duties.
  4. Coordinate housing keeping schedule with other department to ensure that all works are done in a timely manner.
  5. Guide and train junior staff on the procedures and policies that have to be followed while cleaning the hotel
  6. Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  7. Operate within departmental budgets through effective stock and cost controls and well managed schedules
  8. Set departmental SOP’s, targets and objective and budgets that aligns to the Company’s mission.
  9. Monitor the appearance, standards and performance of the Housekeeping/Laundry team with an emphasis on training and teamwork
  10. Ensure team members have an up-to-date knowledge of all room categories and amenities
  11. Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  12. Ensure staffing levels cover business demands
  13. Create training manuals and schedule regular trainings to ensure staff are up to date the department’s SOP’s 
  14. Ascertain departmental training needs and provide such training. 
  15. Ensure communication meetings are conducted and post-meeting minutes generated
  16. Manage staff performance issues in compliance with company policies and procedures
  17. Recruit, manage, train and develop the Housekeeping/Laundry team
  18. Any other duties as assigned.

RELATIONSHIPS
Internal
  • Stores
  • Bar
  • Conferencing/Banqueting
  • Front Office
  • Accounting Office
External
  • Suppliers

REPORTING STAFF
Room Stewards
Public Area Stewards

REPORTING 
Report to General Manager

KEY PERFORMANCE INDICATORS
  1. Manage departmental costs against budget 
  2. Manage and maintain three-star hotel classification rating
  3. Achievement of 100% guest satisfaction on housekeeping
  4. Achievement of 100% resource utilization for equipment/ ICT usage and employee
  5. Achievement of 100% flexibility on guest needs and wants; delivery of guest products and services in time
  6. Submission of the housing report by the 2nd Working day of the month

QUALIFICATIONS
  • Diploma in Housekeeping or Accommodation Management

SKILL/KNOWLEDGE
  • Fully IT literate
  • Excellent oral & written communication skills in English and Kiswahili

EXPERIENCE
  • Minimum of two years in a similar role in a hotel

NEED TO BE (3-must, 2-should, 1-preferably)
  • Team Leader (3)
  • Excellent communicator(3)
  • Self motivated (3)
  • Flexible (3)
  • Passionate (3)
  • Integrity (3)
  • Ethics (3)
  • Time Management (3)
  • Attention to Detail (3)

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