M.P.E Resorts

Housekeeping Supervisor - Kitengela

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Job Summary

Oversee of cleaning professionals, and ensure that cleaning in the hotel is done in an effective, efficient and timely manner.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Job Field: Housekeeping, Room Stewarding & General Cleanliness

Job Location: Kitengela

Deadline: 22 nd August, 2019


Job Description

  1. Responsible for the cleanliness of both the internal and external parts of the hotel.
  2. Oversee housekeeping operations
  3. Manage Laundry Operations
  4. Lead the room attendants team
  5. Maintain and safe guard company equipment.  


KEY OUTPUTS

  • Prepare work schedules/shifts for staff in advance.
  • Handle customer service and complaints as well.
  • Order cleaning materials and equipment and always ensure that the staff have the proper tools to perform their job duties.
  • Coordinate housing keeping schedule with other department to ensure that all works are done in a timely manner.
  • Guide and train junior staff on the procedures and policies that have to be followed while cleaning and maintaining the hotel.
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules.
  • Set departmental SOP’s, targets and objective and budgets that aligns to the Company’s mission.
  • Monitor the appearance, standards and performance of the Housekeeping/Laundry team with an emphasis on training and teamwork.
  • Ensure team members have an up-to-date knowledge of all room categories and amenities.
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Ensure staffing levels cover business demands.
  • Create training manuals and schedule regular trainings to ensure staff are up to date the department’s SOP’s.
  • Ascertain departmental training needs and provide such training.
  • Ensure communication meetings are conducted and post-meeting minutes generated.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Assist in recruiting, manage, train and develop the Housekeeping/Laundry team.
  • Ensure compliance with safety and sanitation policies in all areas
  • Any other duties as assigned.

 

QUALIFICATIONS

  • Diploma in Housekeeping or Accommodation Management 

SKILL/KNOWLEDGE

  • Fully IT literate
  • Excellent oral & written communication skills in English and Kiswahili  

EXPERIENCE

  • Minimum of two years in a similar role in a hotel 

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