Human Resource Director


Crisis Action

Job Summary

We are looking for an exceptional person for a key role: Human Resource Director. This is not a traditional human resources position. We are searching for a dynamic talent leader to serve as Human Resource Director to develop and lead best-in-class policies and benefits, recruitment, learning and leadership development programming that will encourage staff wellbeing, inclusion and resilience.

  • Minimum Qualification: Masters
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

About Crisis Action


Crisis Action is an independent, non-profit organisation that works with others to ensure civilians are protected both from, and during, armed conflict. Crisis Action builds global campaigns designed to harness the unlimited power of coalitions to protect civilians in conflict. 

To achieve this aim, Crisis Action works behind the scenes to catalyse, co-ordinate and support strategic coalition campaigns. Our work enables more effective joint advocacy and campaigning on conflict by our partners, who include Amnesty International, Human Rights Watch, International Crisis Group, International Rescue Committee, Institute for Security Studies, Mercy Corps, Muslim Aid, Oxfam, World Vision and many others.

We aim to complement our partners’ existing work on conflict prevention, resolution and early warning by harnessing diverse strengths to increase their collective influence, so they have impact together that they could not have alone.

Since Crisis Action’s creation in 2004, we have paid close attention to creating and maintaining a unique organizational culture that reflects team-work, dynamism, ambition, impact, positivity, innovation, passion, political judgment and reliability.

Our latest annual report summarises Crisis Action's achievements during 2018. Earlier reports are also available online.

What others say about Crisis Action


"Crisis Action is one of the most effective advocacy organizations in the humanitarian world.  The work they do to educate and mobilize political leaders, the media and caring citizens about difficult and forgotten crises makes the difference. Millions of lives are being saved because of what they do.” Lise Grande, United Nations Resident and Humanitarian Coordinator in Yemen

“Crisis Action's energy and strategic approach to tackling conflict around the world is a model we can all learn from.” Oby Ezekwesili, Co-founder of the #BringBackOurGirls movement

​​​​​​"Crisis Action continues to prove that its model works and has impact.  We repeatedly see that policymakers are more likely to take stronger and more effective action when NGOs coordinate and collaborate.  Crisis Action helps make this happen." Kenneth Roth, Executive Director, Human Rights Watch
I paint murals on the walls of Sana’a so that the innocent victims of Yemen’s vicious war will not be forgotten. Crisis Action brought my work to the attention of the media – and now the whole world must face up to the horror happening in my city. Haifa Subay, Yemeni street artist

“Crisis Action demonstrates the impact of strategic, coordinated advocacy in an era of increasing threats to civilians in conflicts around the globe. With new challenges to global cooperation, Crisis Action’s model of helping civil society work together is more essential than ever.” David Miliband, President and CEO, International Rescue Committee

Job description

Overview of role

We are looking for an exceptional person for a key role: Human Resource Director. This is not a traditional human resources position. We are searching for a dynamic talent leader to serve as Human Resource Director to develop and lead best-in-class policies and benefits, recruitment, learning and leadership development programming that will encourage staff wellbeing, inclusion and resilience.

The Human Resource Director will work closely with Senior Management Team, Office Directors, and the entire organization to preserve and enhance Crisis Action’s unique culture. The person will provide guidance and leadership to ensure Crisis Action’s global team remains a fantastic place to work, as well as initiate and drive the organization’s Human Resources (HR) projects.

The Human Resource Director will manage the Human Resources Officer and work closely with the finance team. The person will be responsible for improving Crisis Action’s HR systems and driving forward a range of HR projects to make Crisis Action a better place to work. The Human Resource Director is supported by the Human Resources Officer in implementation of the projects and undertaking day to day HR activities.
You are a proactive people’s person and you like to get your hands dirty. You will be comfortable in a fast-paced but fun and highly supportive environment that is laser-focused on impact. You will be supremely organised and adept at ruthless prioritisation. You understand the value of empathy and kindness and impeccable delivery. You will need to hit the ground running and be ready to engage with your new colleagues to harness their resources and ambition.
Your responsibilities will include:


  • Ensure we identify, attract and retain the superstars we need to fulfil our mission.
  • Work with the Senior Management Team and Office Directors in ensuring high performance and advising on the application of special measures to address underperformance. Where necessary, assisting with performance improvement plans and dismissals.
  • Lead on timely and important internal communications around organizational matters.
  • Build pool of consultants and keep up to date so we can draw on external support as needed.
  • Expert advice, guidance, support and delivery on a world-class suite of tools to ensure all staff are thriving and well.
  • While all staff should go to their manager for support, you will also be available to provide pastoral care to all staff by acting as a sounding board to their concerns and supporting staff to find solutions.
  • Champion diversity and inclusion across the organization.
  • Lead, or assist in, the organization of Crisis Action’s biannual staff retreats.

Human Resources (HR) processes and policies

  • Advising the Senior Management Team and Office Directors on key aspects of organizational HR strategy.
  • Develop and update HR policies and processes according to best practice and employment legislation in each of the countries Crisis Action operates in to ensure Crisis Action is an excellent employer.
  • Develop and lead on overall talent management strategy/HR Lifecycle including recruitment, onboarding, performance management, professional development, workforce and succession planning.
  • Lead on or advise with recruitment across the organisation.
  • Develop and regularly update staff handbook and all associated HR policies.
  • Ensure all employees and consultants have valid contracts, terms and conditions.
  • Ensure maintenance of confidential and secure HR records for all staff.
  • Ensure Crisis Action’s compensation system is attractive for new talents, fair and helps retain existing staff.
  • Lead implementation of Crisis Action’s Compensation Policy and ensure it is regularly updated.
  • Drive implementation of HR related organizational projects and advise on areas for HR improvement.

Training and development

  • Help to drive a culture of constant learning and improvement.
  • Spot opportunities and needs for professional and personal development and ensure Crisis Action is cultivating superstars.
  • Identify relevant high standard external training programs, and work with Senior Management Team and office directors to create internal training programs for the team to address knowledge and performance gaps and promote creativity.

Organizational culture

  • Help shape the vision for, and experience of, Crisis Action’s geographically dispersed work environment to ensure alignment with our culture and core values.
  • Help to create an inviting, appreciative and cohesive team experience. Support in ensuring Crisis Action’s organizational culture is well captured and lived and breathed by the team.
  • Provide expert input into, and deliver, creative solutions to improve Crisis Action’s unique culture.
  • Championing a high-performance team.

Legal compliance

  • Lead employment/legal compliance in each market relating to all aspects of the human resources life cycle. Identify trends that could impact organizational objectives.
  • Maintain close relations with pro bono lawyers across HR domain.
  • Assist with employee safety, welfare, wellness and health. Working with internal security lead to ensure predictive and responsive systems are in place to ensure the security of staff, offices and assets.

Person Specification

Essential skills and experience:

  • A leader who brings demonstrable experience in organizational change management, professional development, performance management, recruitment, team building, training etc.
  • Experience in human resources and organizational development or similar area. Experience supporting wider people functions and leading people strategy and functions in a changing organization.
  • Experience working in complex diverse, cross-cultural and geographically dispersed organization.
  • Excellent project manager and hands-on experience implementing people projects.
  • High levels of professionalism, efficiency and reliability.
  • Experience supporting organizational culture, process change and championing employee engagement. Understanding of the value of organizational culture and how to promote it.
  • Good pragmatic judgement to lead a balance between flexibility and consistency in line with organizational priorities, policies and values.
  • Ability to innovate and devise ambitious ideas that inspire teams. An ambitious person with a ‘can do’ attitude, prepared to challenge thinking and status quo to offer creative and innovative ideas to improve the organization.
  • A dexterous communicator who understands the importance of collaboration to achieve shared solutions to deliver organizational goals.
  • A self-aware individual with humility and resilience.
  • A great listener and empathizer.

The following would be an advantage:

  • Fluency in languages other than English e.g. French or Arabic
  • Knowledge of local labour laws in relevant countries that Crisis Action operates in.
  • Experience working with an organization that deals with conflict or emergency situations

Terms and conditions 
Salary:                              Competitive salary, commensurate to experience and great benefits
Contract terms:              Full-time employment
Starting date:                  ASAP
Responsible to:              Strategic Engagements Director
Line management of:    Human Resources Officer
Holidays:                          25 Days, rising to 30 after three years’ service 
Suggested Location:      Nairobi
Travel:                              Required
Right to work:                You must have the right to work in the country

Equal opportunities: Crisis Action values diversity and is committed to equal opportunities. We especially invite applications from women, minority communities, and the Global South.  All applicants for employment will receive equal treatment without discrimination on grounds of gender, ethnic origins, personal disability or sexual orientation.

Disabilities: We are committed to making every reasonable adjustment to the workplace or working arrangements to accommodate people with disabilities. 

Submitting your completed application

Deadline for applications: July 3, 2019

Apply at
**On your cover letter, please indicate your expected salary for this role.**

Following an online written test, the first interview (either face-face or virtual) will be provisionally scheduled to take place during the week of July 15. Candidates who qualify will be invited to the second interview (face to face interview) which will be held the week of August 12. Alternative time may be possible on negotiation.

Share Job Post

Log In to apply now