Job Summary

Be responsible for customer financial order approval/releases (if needed), by balancing the needs of the customer with the financial realities of their liquidity

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Business: Healthcare

Essential Responsibilities
Collections
  1. Build relationships with customers aimed at enabling timely payment, issue resolution and building compliant processes
  2. Customer contact for early collection, escalation and resolution to ensure collection per payment terms
  3. Resolve customer inquiries promptly & accurately, by understanding customer market & needs
  4. Proactively and timely partner with P&L, finance & operations teams to drive past dues reduction
  5. Support prompt customer resolution of issues; proactively raise customer disputes, initiate escalations and follow up on snag for timely resolution
  6. Manage assigned portfolio and set collections targets including review of client data, patterns and key trends
  7. Proactive follow up on timely and accurate cash application through provision of support
  8. Delivery of manual customer invoices and dispatch of statements
  9. Identify and log customer complaints, disputes in the system
  10. Be responsible for customer financial order approval/releases (if needed), by balancing the needs of the customer with the financial realities of their liquidity
  11. Have a controllership overview of the dunning cycle/letters
  12. Deposit/Banking of customer cheques where the need arises
  13. Support Cash Application team gathering payment details from customer and reconcile account if needed.
  14. Accomplish all responsibilities in line with GE's compliance and integrity requirements
Reporting, Metrics + Op. Mech.
  1. Ensure completeness of documentation and weekly visibility of collectible and non-collectible AR
  2. Track all non-collectibles, initiate dispute tracking where applicable and provide accurate/complete details
  3. Escalate all accounts with payment risk and follow up for appropriate actions
  4. Publish weekly AR status and quarterly trends by customers as well as cash forecasts
  5. Drive consistent metric definitions & process for measurement across all platforms
Leadership + Controllership
  1. Ensure compliance/adherence to Global Enterprise Standards & Controllership guidelines
  2. Coordinate O2C and WCS teams, GE businesses, Controllership & Compliance teams

Qualifications
  • Degree in Finance or Business management or sound collections (3+ years) experience
  • 3+ years O2C or finance experience & exposure to virtual/remote team
  • Experience of work with multiple teams (Experience with multiple East Africa countries added advantage)
  • Ability to influence & work collaboratively with matrixed teams 
  • Strong communicator, building relationships with internal partners & external customers
  • Sound computer skills: Excel is required

Desired Characteristics
  • Knowledge of business revenue recognition and Controllership policies
  • Willingness to drive issue resolution & manage escalations 
  • Ability to deal effectively with rapid & changing priorities 
  • Good communications skills to manage stakeholder expectations 
  • Ability to adapt quickly to changes

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