OFFICE HOURS: Monday through Friday from 7:30 a.m. to 4:30 p.m.
POSITION STATUS: Management (Without Overtime)
ORGANIZATIONAL RELATIONSHIP: Reports to Executive Director-Kenya
Expected start date; January 2020
The Information Technology and Communications “ITC” Officer plays a critical role in the successful operations and administration of the Flying Kites office and Leadership Academy (FKLA) in Kenya. He/she is responsible for the overall development, deployment, and effective use of technology systems by employees, students and teachers, aligned with program and business needs. He/she manages all aspects of the day-to-day utilization of ITC systems, including support, troubleshooting, asset management, maintenance, data security, user training, vendor management, and the enforcement of ITC policies and procedures. The ITC Officer is further responsible for all aspects of the technology procurement process in Kenya, from the identification of needs and compliance with budgeting requirements to the installation, ongoing maintenance, updating and management of inventory. The ITC Officer serves as the primary organizational liaison with service providers and IT vendors, ensuring a consistently high level of service and value. The ITC Officer also liaises directly with the Flying Kites Boston team to ensure systems compatibility across country lines, clear reporting, and secure recordkeeping. The role requires exceptional organizational, technical, and communication skills. Ultimately the ITC officer will in addition teach computer lessons across board.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Works collaboratively and flexibly with the Executive Director (K) and other department heads to ensure ongoing understanding and management of all ITC-related needs and expected levels of service.
- Maintains organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing ITC systems.
- Responsible for the deployment, installation, support, disposal, and periodic updates of all ITC systems, including workstations, servers, cabling, and all other IT hardware and software.
- Maintains all assets and systems in good working order; ensures all maintenance issues and breakdowns are resolved and repairs or replacements are enacted quickly and cost effectively.
- Recommends and documents ITC strategies, policies and procedures by evaluating organizational and program outcomes, identifying problems, evaluating trends, and anticipating future requirements.
- Creates and follows preventative maintenance schedules for all IT resources, including periodic checks of key configurations (local backups, anti-virus and security updates, firewalls, etc.).
- Monitors ISP service and internet speed/strength; takes appropriate actions to ensure consistently high connection levels.
- Collaborates with Head of School and other FKLA leaders to introduce and deploy technology for students in keeping with organizational, curricular, and country objectives.
- Collaborates with Finance to manage all mobile SIM cards and credit plans for efficiency and proper use.
- Collaborates with HR Department to develop and enforce employee onboarding and offboarding procedures and data handovers from departing personnel, including all electronic files and email backups.
- Ensures data protection and security across all systems by developing and enforcing standards for user passwords, ensuring appropriate use of systems by employees and students, establishing and monitoring access permissions, internet content, and creating a protocol for emergency access to all systems by organizational leadership.
- Preserves assets and information by implementing disaster recovery and back-up procedures and information security and control structures.
- Liaises with Boston office to ensure email creation, management and removal.
- Procures software and hardware consistent with business needs and budgets, ensuring all proper licensing, updating and recordkeeping.
- Develops and enforces ITC policies, procedures and training requirements.
- Schedules and delivers regular classroom training to students and staff, providing assessments of user skills.
- Receives, tags, and registers all assets, clearly documenting the deployment of assets, monitoring their use, and conducting periodic spot checks to ensure accuracy of inventory.
- Identifies and proposes new systems and uses of technology to improve efficiency, reduce costs, and enhance the organization’s ability to meet programming goals.
- Creates a curriculum in IT suitable for primary school and can comfortably teach IT classes to students and teachers.
- Conversant with IT applications is classroom and can help in developing computerised learning materials.
Education and Work Experience:
- Bachelor’s Degree in IT, Computer Engineering or related field
- Minimum of 3 years’ experience, preferably within a Kenyan School environment
- Experience in teaching computer lessons preferably in primary schools.
Knowledge, Skills, and Abilities:
- Fluency in English and Swahili.
- Well-developed and mature professional interpersonal skills; ability to interact effectively with colleagues at all organizational levels.
- Exceptional quality management and problem-solving skills.
- Ability to handle confidential and sensitive information with appropriate discretion.
- Ability to respond quickly and maintain composure in situations that impact the safety and security of children.
- Ability to exercise judgment and discretion when making independent decisions.
- An incident-free Children’s Check and National Police Check (Certificate of Good Conduct) is a strict condition of employment and must be provided at time of hire and updated on request.
- Weekend and after-hours work is expected and required to meet organisational priorities.
- Occasional travel may be required.
- Additional responsibilities may be assigned to support coverage for colleagues who are absent, on holiday or personal leave.
- All Kenya-based positions are based from the Njabini campus and subject to occasional interruptions in power and/or Internet access.
- All of our programs and objectives serve children from preschool through young adults. Our workplace is thus regularly accessed and impacted by children.