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- Attend to client needs promptly.
- Provides technical advice after-sales.
- Make cold calls and email as shared by your supervisor.
- Plan, track and manage timely collection of client payments.
- Tracks progress toward goals and documents sales performance.
- Manage leads urgently by tracking, constant following up and closing the sales.
- Generate and qualify leads through intensive cold calling and social networking.
- Keep management informed of all activities, including timely preparation of reports.
- Contact customers to inform them about the company products or services by phone or email.
- Enter, update and submit all daily sales calls and customer information in the telesales report.
- Document all calls made to potential customers i.e. contact number, email, and specific product or service requirements, etc.
Competencies and qualifications
- Diploma in Customer Service and experience.
- Must have over 2 years of Telesales experience.
- Experience in ICT Related field, telecommunication will be an added advantage.
Abilities and skills required.
- Outstanding negotiation skills.
- Willingness to work shift hours and on weekends in a fast-paced environment.
- Ability to work efficiently both individually or in a team, and communicate effectively.
- Strong phone presence and experience in creating a sales pipeline from social media, personal referrals, etc.
- Organized and strong interpersonal skills: specifically, verbal and written skills, telephone skills, active listening, and client-care skills, Problem-solving and analytical skills.