Job Summary

The primary responsibility of the incumbent will be to evaluate each customer service representative in various functions and be able to give construc

  • Minimum Qualification: Unspecified
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Job Summary

The primary responsibility of the incumbent will be to evaluate each customer service representative in various functions and be able to give constructive feedback and coaching with a view to enhancing customer experience.

 

Roles and Responsibilities 

1. Order processing.

  • Serials scanning.
  • System serial input.
  • Processing delivery notes.
  • System Goods issue.
  • Billing and invoicing.

2. Return Processing.

  • Communication with the sales team for return order placing.
  • Processing the return order.
  • System Goods issue of the return.
  • Billing and invoicing of the return.
  • Physical placement of the returned stock.

3. Goods movement.

  • System movement of stock between different storage locations.
  • System movement of stock between branches, service centers, agents and Main DC.
  • System Receipt of stock from different storage locations.
  • System Receipt of stock from branches, service centers, agents to Main DC.

4. Corporate goods receipts.

  • Receiving of main stock from overseas.
  • Serials alignment of the main stock.
  • Liaising with stock accountant, corporate officials, supply chain manager and other stake holders in goods receipt.
  • Follow ups to ensure timely goods receipt. 

5. System Stock alignment.

  • Ensuring that all materials in the Main DC are in the right storage location

6. Close looping.

  • Following up with the customers to ensure satisfaction and excellence in service delivery.
  • Working on customer’s complain and concerns.
  • Continuous improvement of processes to ensure efficiency, effectiveness and growth.
  • Innovation and creativity.

7. 3-Way matching.

  • System upload of Proof of delivery
  • Supervision manual filing.
  • Counter checking of P.O. D’s with different vendors uploaded in the system. 

8. Reporting.

  • Order portal reports – VA05N.
  • Goods issue reports – VL06G.
  • Billing Report – VF04.
  • Fiscalization Report – VX31.
  • Stock Report – MB52
  • P.O.D Reports, etc

9. Stock take.

  • System count for decoders and Accessories.
  • Stock Alignment
  • Physical count

 

 Skills and Qualifications

  1. Minimum first degree in Procurement, logistics and Supply chain, or social sciences
  2. 3 years of working experience in procurement and supply chain logistics with some supervisory level experience is necessary
  3. Experience at technology-oriented service firms; Mobile telephony, Service centres, etc. will be an advantage
  4. Excellent interpersonal skills
  5. Excellent oral and written communication skills
  6. Dependability, Multi-tasking
  7. Track record of competence in Supply chain Operations      

 

Skills

  1. Coaching
  2. Written and Verbal communication (letter writing, report writing)
  3. Computer skills (MS Word, Excel, PowerPoint)
  4. Problem solving and decision making
  5. Planning and organizing, Attention to detail and Team work
  6. Sound Interpersonal skills
  7. Ability to deliver under pressure
  8. Customer and service orientation
  9. Self-motivated / Independent

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Anonymous Employer
Nairobi
| Full Time |
KSh Confidential
1mo
Anonymous Employer
Nairobi
| Full Time |
KSh Confidential
2w