Job Summary

Our client in the Logistics Sector is recruiting for an Internal Sales Executive who will maintain a customer base with the aim of winning business as well as maintain good relationships with existing clients linked to strategic financial targets and business objectives.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

REPORTS TO: Regional Manager East Africa


GENERAL RESPONSIBILITIES

Maintain and grow current customer base in terms of : 

  •  Telephonic and personal correspondence
  •  Account queries
  •  Client knowledge in terms of structures and  importers
  •  Service Level Agreements 
  •  International & local Customs regulations
  •  Incoterms
  •  Client relations i.e birthdays and special occasions
  •  Establish creative ways of making contact with the customer base telephonically- including follow up, email, Skype
  •  Follow KPI call volumes as set by management
  •  Establish and develop possible growth areas – cross selling
  •  Grow and promote (as well as other products) LF and LFL products and warehousing
  •  Update and maintain their Salesforce calls reports and monthly reports
  •  Develop and maintain strong relationships within their allocated customer base

Training:

  •  Presentation of export workshops
  •  Individualised client training
  •  Axis training on continual basis

Market research:

  •  Constant market share analysis to maintain growth
  •  Adjustment and adaptability of service accordingly
  •  Industry specific research  
  •  Competitor research / analysis 

New Business Development:

  •  Identify new business and upselling within current customer base
  •  Trade lane follow up
  •  Constant identification of new clients with logistics solutions
  •  Competitor analysis in terms of service offerings different to our model and development of the business according to this

Up-selling:

  •  In line with financial targets to increase GM on existing business

Relationship Building:

  •  Constant, continuous and monitored client interactions to build loyalty and stronger relationships with both new and existing clients
  •  Identification of threats within current customer base

Reports / presentations:

  •  Monthly reporting 
  •  Quarterly presentations

Quotations and Financials:

  •  Understanding and identification of quotations identifying GM
  •  Constant investigation and analysis of monthly targets and providing feedback in this regard

Salesforce / Calendar / Weekly Planner:

  •  Updating and ensuring all relevant portals are updated with relevant and current information

ADDITIONAL RESPONSIBILITIES

  • May be required to undertake additional duties as the needs of the business dictate


COMPETENCIES FOR THE ROLE

TECHNICAL SKILLS

  • Freight Forwarding
  • Telephone Sales Experience

PERSONAL SKILLS

  • Customer Service and relations

LANGUAGE SKILLS

  • English & Kiswahili

COMPUTER SKILLS

  • Microsoft  Packages
  • FLOW
  • Sales Force
  • Axis

EDUCATION/QUALIFICATIONS

  • Tertiary Level Qualification (Specialised)

PROFESSIONAL EXPERIENCE / SKILLS

  • 3-5  years telephone customer services experience

COMPETENCIES

  • Quality of work
  • Customer Service
  • Communication Skills
  • Financial Targets

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