It & digital communications officer

Job Summary

The IT and Digital Communications Officer will support maintenance, training and implementing the firms’ technological strategic solutions and promote a positive public image and collate and disseminate information on the firm’s behalf in the digital platforms.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

DEPARTMENT: IT/ BUSINESS DEVELOPMENT

REPORTING TO: HEAD OF IT AND HEAD OF BD & CS


Key Responsibilities and Duties Include:

IT End User Support

  • Trouble shoot and resolve all IT related issues.
  • Respond to all support tickets raised by end users
  • Applying regular software patches and updates to existing applications
  • Training staff on new and existing software applications.
  • Maintain current and accurate inventory of hardware, software and IT resources.
  • Develop user training manuals.
  • Continually monitor the health of all systems within the domain
  • Run diagnostic tools to resolve IT related problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),
  • Install and configure computer peripherals for users.
  • Follow up on support tickets to ensure that they are closed.
  • To provide regular weekly reports to the Head of IT.
  • Maintain high standards of professional conduct while performing your duties.

Digital Content Management

  • Draft content for company website and social media platforms
  • Tracking conversation rates and making improvements to the website.
  • Develop and manage digital marketing campaigns.
  • Improving the usability, design, content and conversion of the company website.
  • Review new technologies and keep the company at the forefront of development in digital marketing.
  • Assist in Managing workshops, seminars, trainings and conference activities
  • Draft content (e.g. press releases) for mass media or company website and digital media
  • Liaise with media and handle requests for interviews, statements etc.
  • Foster relationships with advocates and key persons
  • Collaborate with marketing professionals to produce copy for advertisements or articles
  • Perform “damage control” in cases of bad publicity
  • Assist in communication of strategies or messages from senior leadership.
  • Developing social media content (Facebook, Twitter, Google+, etc.)
  • Management of social media platforms.
  • Production of e- zines, client briefs, newsletters using MailChimp or equivalent
  • Garner users to follow/like for the firm.
  • Establish presence on LinkedIn and begin engaging influencers.
  • Prepare impact reports
  • Copy editing
  • Assist with special events


Requirements/Qualifications

  • Bsc. Computer science, Information Technology or Information Systems
  • MCSE and CCNA certifications
  • Two years’ experience working in the IT department of a large organization
  • Proven experience as communications specialist
  • Experience in web design and content production is a plus
  • Experience in copywriting and editing
  • Solid understanding of project management principles
  • Working knowledge of MS Office; photo and video-editing software is an asset
  • Excellent communication (oral and written) and presentation skills
  • Outstanding organizational and planning abilities
  • Proficient command of English
  • A commitment to the mission of TripleOKlaw Advocates.
  • Excellent written and verbal communication, strong editing skills
  • Self-motivated, detail-oriented with strong written, verbal & organizational skills
  • Excellent computer skills with experience in social media & Microsoft Office
  • The ability to work independently and with others
  • Dependability, flexibility, and ability to maintain confidentiality
  • The ability to work well under pressure and meet deadlines
  • Proficiency in Photoshop, Illustrator, or InDesign preferred

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