Mogo Finance

IT Helpdesk Specialist

Job Summary

Mogo offers car purchase and logbook loans. We have recently opened our business in Nairobi and are looking for motivated individuals to join us.

  • Minimum Qualification: Certificate
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

All applications via BrighterMonday website. No phone calls, walk-ins or direct emails please! Canvassing may lead to your application being disqualified.  


Responsibilities:

  • Provide first level support for hardware and software issues, and end-user IT assistance where required;
  • Provide follow-up on the incoming tickets (mostly using email);
  • Control the execution of requests, provide regular updates and ensure timely resolution;
  • Monitor help desk calls, respond appropriately to user requests and other problems identified;
  • Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
  • Other similar tasks.


Requirements:

  • Computer software and hardware basic knowledge;
  • Good communication skills
  • Interest in solving standard and non-standard problems;
  • Ability to learn quickly;
  • Strong sense of responsibility


Considered as an advantage:

  • IT background or education;
  • Experience with IT or similar Helpdesk and Support services;
  • Good spoken/written English;
  • Linux knowledge.
  • Office 365 experience 

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