Job Summary

Family Heritage Hospital is searching for a competent I.T Officer to provide technical support, troubleshooting & assistance to IT and related systems

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Responsibilities

  1. Diagnosing and troubleshooting technical issues and network configuration
  2. Researching and identifying solutions to software and/or hardware issues
  3. Provide oversight of general operations of the computers, printers, and software owned by the company.
  4. Ensure high level of technology support for all users, but not limited to: Troubleshooting.
  5. Responding to all requests for assistance with local and network equipment setting up new workstations when needed.
  6. Evaluation of the systems’ problems to recommend enhancements
  7. Providing prompt and accurate feedback to management
  8. Prioritizing and managing several open issues at one time
  9. Following up with staff to ensure their technical systems are fully functional after troubleshooting
  10. Preparing accurate and timely reports
  11. Collaborate with other professionals to maintain standards & functionality.
  12. Maintain licences and upgrade schedules.
  13. Periodic review of ICT security controls
  14. Test server performance, giving reports and scheduling maintenance.


Qualifications

  • Bachelor’s Degree in Information Technology, Computer Science or relevant field
  • Professional qualifications; CCNA will be an added advantage.
  • Must have a minimum of 2 years in IT Support.
  • Ability to diagnose and troubleshoot basic technical issues
  • Experience in handling and managing ERP software’s especially Hospital Management Information System (HMIS) Medicentre
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Good understanding of computer systems and other tech products

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