Career Directions Limited

IT Specialist – Business Applications

Job Summary

Reporting to the manager of IT, the job holder will be required to administer and support BI and Mediation applications by liaising with the business to ensure expectations are met on time.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Roles and Responsibilities

·         Monitor BI and Mediation applications ensuring that all downstream applications receive inputs

·         Perform data catch-up and other corrective actions in the event of faults

·         Perform data quality and consistency checks on data in the BI and Mediation applications

·         Generate and circulate daily, weekly and monthly application QOS reports

·         System administration of BI and Mediation system by ensuring system and user configurations are set up correctly

·         Handling business requests which involves carrying out feasibility study and implementation on BI & Mediation systems

·         Document BI and Mediation processes/systems and ensure they are up to date

·         Perform troubleshooting, first/second level support and resolution of issues with respective system vendors

·         Project involvement in procuring and implementation of BI and Mediation systems /upgrades

·         Involvement in system design and assess the effectiveness of technology resources already in use or new systems that are being implemented

·         Redundancy and back up management - ensuring redundancy for BI and Mediation are backed up and that backup system is available and working

·         Carry out system maintenance together with system administrators and database administrators to ensure Mediation and BI systems are functioning optimally e.g. disk space check/expansion, memory & CPU checks

·         Generate on-demand reports for the business users, as well as Training of users.

 

Skills Requirement and Qualifications

·         Bachelor’s Degree in Computer Science or Information Technology

·         4-5 years of relevant experience in a Telco

·         Qualification in Programming / Databases

·         Qualification in ITIL /E-TOM

·         Drive and Initiative

·         Customer focus

·         Ability to work well as a part of a team

·         Problem-solving 

·         Ability to work long hours to meet deadlines

·         Good interpersonal skills, innovative and creative

·         Ability to work without supervision

 

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