Emac Consultants

IT Support Assistants

Job Summary

Marketing as well as installing customized softwares to clients.

  • Minimum Qualification: Certificate
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description

Main Responsibilities:

The IT Support Assistants will work in control of company Software developers to meet client’s needs.

Responsibilities shall include:

  • Marketing company IT products
  • Sale products on behalf of the company
  • Install softwares to clients
  • Maintain and monitor installed systems
  • Ensuring service-affecting incidents are immediately resolved or escalated to the Software Engineers
  • Installation of networks for clients
  • Coordinating planned maintenance work.
  • Communicating with stakeholders at key times to ensure that work is proceeding according to the agreed schedule.
  • Communicating effectively with IT team when handling escalated issues.

Required Skills, Experience and Attributes:

  • Certificate in IT
  • Experience in Advanced ms-access
  • Experience in managing computer systems in windows environments
  • Strong interpersonal and leadership skills.
  • Ability to make and act on decisions when under pressure.
  • Self-managed and can work unsupervised.
  • Excellent analytical and troubleshooting skills with high attention to detail.
  • Concise written and verbal communication skills.
  • Quick learner.

 

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