Junior Customer Services Officer

Anonymous Employer

Job Summary

We are seeking a career minded individual who is highly motivated and client focused for a full-time position as a Junior Customer Services Officer who will be based in our Nairobi office.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Candidates will develop broad skills to support personal growth and organisational success. The responsibilities and qualifications listed below are representative of the knowledge, skill, and/or ability required by our company. 

A successful employee is motivated, dedicated, and constantly working to deliver a great experience for our internal teams and clients. You must be flexible and excited about working in a fast paced, high performance company.


Key Responsibilities:

  • Provide excellent customer service via email, phone and live chat.
  • Work closely with the Sales department to ensure timely and accurate requests are dealt with.
  • Sending daily notifications or confirmation emails to customers.
  • Build a strong relationship with clients in order to improve the client experience.
  • Completing other tasks as assigned by department manager.
  • Document filing (including downloading, uploading customer information and documents, or data entering).
  • Ensuring Asset Managers and Introducing brokers group set up is achieved.
  • Provide assistance with financial transactions together with our Backoffice team.
  • Liaise with internal departments to ensure smooth onboarding experience.
  • Assist with ad hoc projects as assigned.
  • Handle existing clients account maintenance requests.
  • Guiding clients how to use the trading platforms and respond to trading queries.


Key Competencies:

  • Strong analytical and problem-solving skills.
  • Good time management and attention to details. Being flexible and adaptable is very important.
  • Aptitude for building relationships and ability to communicate on complex issues.
  • Fluent in spoken and written Swahili, and English.
  • Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas is an advantage.
  • Self-starter and able to work with minimal supervision.
  • Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
  • Has capacity to adapt to the changing market environment and work well under pressure.
  • FX and MT4 knowledge is a big plus.
  • Ability to work flexible hours and night shifts.


Experience Skills

  • Degree holder in any discipline. Major in Accounting, Finance, Economics, or Business-related.
  • Experience in Finance / Banking / Customer Service industries is an advantage.
  • Excellent interpersonal and customer service skills in English and Swahili.

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