Key performance areas
o Assists with the agency's future and helps set up short- and long-term goals and objectives in business planning objectives
o Contributes to the client planning process, selling full service solutions, and ensuring that the capacity of client service compliments the business needs.
o Ability to direct simultaneous projects and ensure they are delivered on time
o Devote considerable time to clients and their teams to foster strong and long term relationships
o Cultivate client relationships through meetings and phone calls to understand their business, expectations and needs and that the agency delights our clients continuously
o Working with account teams to craft strategies, develop creative approaches and manage budget.
o Lead and approve budgets and expenses and generate reports as needed
o Financial management, control and stewardship of the projects in order to maintain profitability
o Analyses actual expenditure, explains variances, and determines options in use of available budget to meet real needs
o Assesses financial performance and instigates required improvements of profitability.
o Manage with other team leads pitching process for new business acquisition.
o Ability to lead teams, work under pressure and negotiation skills
Provide regular updates to clients on the progress of customer
Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
o Attending meetings with clients to build relationships with existing accounts. Working closely with Account Managers and Sales Consultants.
o Escalating and resolving areas of concern as raised by clients.
o Provide leadership to the brand/client service teams in advertising, communication and strategy and client handling.
· Degree in Social Sciences or other related academic qualifications
· Minimum of 5 years experience.
· Must have experience in account management from a reputable advertising agency company
· Mature with the ability to lead and mentor a team
· Able to meet strict deadlines
· Have passion and enthusiasm at all times
· Be solutions orientated, with attention to detail