Job Summary

Consistently deliver quality service in a safe and secure cabin environment that guarantees guest comfort and satisfaction while providing leadership to all Cabin Attendants on board.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

·         Ensure in-flight customer service is carried out to agreed company standards to meet customer expectations.

·         Ensure proper utilization of company property to guard against wastage, misuse and damage.

·         Ensure implementation and adherence of safety and emergency standards at all times as stipulated in the company manuals.

·         Ensure crew report and document all near misses for management action.

·         Ensure adherence of company grooming and uniform standards by self and crew while on duty. 

·         Lead and motivate the Cabin Attendant teams on board for maximum productivity and well being. 

·         Drive a culture of safety and service excellence among the crew.

·         Carry outperformance appraisals for Cabin attendants as required by the business.

·         Support the marketing team by ensuring all onboard surveys are carried out efficiently and customer feedback forwarded for management action.

·         Drive revenue by ensuring crew maximizes onboard sales.

·         Support OTP by ensuring crew work together with other teams to achieve planned turnaround time.

·         Ensure cabin appearance standards are maintained at all times.

 

KNOWLEDGE, SKILLS, EXPERIENCE

·         Certificate / Diploma in Airline Cabin Crew or Hospitality

·         Computer proficiency

·         At least 2 yrs experience as a Cabin Attendant.

·         Good knowledge of company policies, Operations Manuals pertinent to cabin operations, KCARS, IOSA and ICAO regulations

 

COMPETENCIES

·         Organizational, planning and analytical skills

·         Excellent communication skills

·         Supervisory skills

·         English language proficiency.

·         Able to work towards achieving targets without supervision

·         Able to motivate and drive results

·         Attention to detail

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