Medical Receptionist

Job Summary

A Nairobi-based outpatient healthcare facility is seeking to recruit for the position of Medical Receptionist.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Primary duties

  1. To greet patients and other visitors at the Clinic in a courteous and efficient manner
  2. To answer the telephone promptly and courteously
  3. To make appointments for patients following set procedures
  4. To gather medical records and reports in readiness for consultations
  5. To file medical records after use
  6. Assist patients to complete all necessary forms and documentation including medical insurance.
  7. Ensure patient’s information is accurate including billing information
  8. Inform patients of medical office procedures and policy
  9. To deal with referring doctors courteously and helpfully
  10. To type daily correspondence
  11. To exercise confidentiality in regard to patient care and all aspects of the Practice
  12. To issue patients’ invoices and receipts
  13. To deal with emergencies when necessary, following set procedures


  • Diploma, preferably in customer service
  • Minimum 3 years’ experience in a medical setting
  • Knowledge of computer and relevant software
  • Knowledge of general administrative clerical procedures
  • Communications skills
  • Attention to detail
  • Confidentiality
  • Customer service skills
  • Mature
  • Experience working in a health care setting will be an added advantage

Application letters should be submitted and must be accompanied by up-to-date CV, including details of contacts, current and expected salary, names and contacts of two professional referees. Applications will be reviewed on a rolling basis.

Only shortlisted candidates will be contacted.

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