Membership Assistant

Anonymous Employer

Job Summary

Contribute to the organisation's fundraising objective through the efficient processing of membership forms and the sale of retail items.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Department:                MARKETING & FUNDRAISING

Reports to:                   HEAD OF MARKETING & FUNDRAISING

 

KEY RESPONSIBILITIES

  1. Serving walk in clients at the organisation's office by processing memberships (new and renewal) as per laid down procedure.
  2. Processing the membership applications received from the sales team as well as those received by post, accurately and in a timely manner.
  3. Stock and sell shop items at the agreed prices and maintain proper records of sales, stock levels, etc. as required by the Retail Executive and the Finance & Admin department.
  4. Issue the appropriate receipts for all donations received at the shop and submit them as per procedure.
  5. Print and dispatch renewal notices once a month, following up to secure renewals and referring the more resistant ones to the Marketing Executive/Marketing Officer for follow-up
  6. Record all complaints, complements and requests made by members or potential members and forward these to the Marketing Executive/Marketing Officer for action.
  7. Ensure adequate supply of organisation materials/information at membership contact points such as the Shop and other outlets
  8. Prepare and submit periodic reports such as monthly shop sales reports, membership status reports, etc as required by your supervisor.

 

JOB SPECIFICATIONS: 

Academic Qualifications:

  • ‘O’ or ‘A’ level

Professional Qualifications

  • Diploma in Sales and/or marketing

Level of Experience

  • 6 months to a year in customer service/data entry

Competencies

  • Customer service skills
  • Keen eye for detail
  • Follow-up skills
  • Excellent communication skills
  • Self organisational skills
  • Initiative

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