Reports to Operations Manager
Duties and responsibilities
The Online Sales Administrator is expected to manage and execute the following tasks:
· The OSS is expected to manage and coordinate the online sales team that consists of packer and riders to ensure all orders are prepared and delivered successfully and in good condition.
o The OSS is expected to delegate orders to the relevant team members and update the customer on the status of their order up until successful delivery
o The OSS is expected to manage the dispatching of orders and coordinating with the riders to ensure successful deliveries.
o The OSS is expected to update pricing on the back end of the e-commerce site as well as update availability of products
o The OSS is expected to collect and reconcile any cash on delivery payments.
o The OSS is expected to be the first and only point of contact for online customer concerns, questions and complaints.
Reporting Days and Times
Days on Duty
Monday to Saturday
8:00am to 4:00pm( Times dependent on shifts)