Job Summary

Manage the day to day activities of all Focus Clinical and Diagnostic Centres; Plan and coordinate development and implementation of a marketing strategy in order to achieve the organizational objectives

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 4 years

Job Description

Reports To: Directors


JOB PURPOSE: 

Under the direction of the Directors,

  1. Manage the day to day activities of all Focus Clinical and Diagnostic Centres
  2. Plan and coordinate development and implementation of a marketing strategy in order to achieve the organizational objectives
  3. Manage corporate clients of the organization
  4. Manage the Human Resources on a day to day basis

 

CRITICAL ACCOUNTABILITIES: 

Key Result Areas & Major Activities

Organizational Effectiveness

  • Plan, organize, control and lead operations of all Focus clinical and diagnostic centres on a day to day basis
  • Consult with the Directors and heads of  Clinical, Laboratory, Pharmacy, Nursing, Marketing, Finance and IT about problems, system improvements, suggest solutions and seek guidance as required. 

Organizational Leadership

  • Contribute to short and long-term organizational planning and strategy as a member of the management team.
  • Participate in the preparation of standard policies and procedures for Focus in collaboration clinical, diagnostic and support services departments practicing at Focus
  • Providing services on matters relating to insurance questions and business structure and growth.
  • Handle patient/ client complaints and take appropriate action based on their assigned authorities to address their concerns, in order to increase patient satisfaction and loyalty.
  • Visit all locations to evaluate the performance of the staff as per all applicable policies and procedures and submit reports every quarter. Each clinic should be visited at least once week or as necessary. 

Determine staffing requirements, interview, and hire, in consultation with the management. Train new employees or oversee those personnel processes.

Monitor staff performances and appraise staff regularly

  • Ensure all staff within the organization work as a team towards achievement of the organizational goals and objectives. Work with relevant Focus departments to develop and train staff.
  • Supervise coach Centre Managers on a regular basis.
  • Ensure that all staff handling revenue and cash perform their cashiering functions according to Revenue Collection and Cashiering Protocol.
  • Do staff appraisals, performance measurement and improvement plans
  • Review and take collective action on supply, staff, and other costs as compared to budget and actual revenues of the Centres. 

Manage and increase the effectiveness and efficiency of support services. (HR, IT and Finance)

  • Maintain effective communication with all centre clinical members regarding clinic timings, number of patients to be seen, equipment and supplies required for smooth functioning of the clinics.
  • Coordinate with Laboratory and other departments for prompt and timely delivery of patient test results.
  • Work closely with IT providers / Department to ensure all information systems function smoothly and meet the needs of the users.

Manage marketing and third party relations (such as security, legal, IT, etc)

  • Ensure all necessary administrative and legal formalities are completed.
  • Ensure that the third party properly executes the agreed terms and conditions.
  • Collaborate and guide Marketing staff in development of marketing and business development plans for the centres.
  • Participate and guide the implementation of marketing activities to achieve the objectives.

Reporting

  • Prepare operational performance reports to enable evaluation of the performance of the centres including:-
  • Annual centres productivity
  • Monthly volume by clinician, diagnostic services, referrals, waiting times, and patient satisfaction in all areas.
  • Performance and productivity indicators
  • Update and revise SOPs to effectively carry out goals and objectives of the organization.
  • Assist in preparation of both capital and operating budgets based on approved goals and objectives of Focus Clinical and Diagnostic Centres. 

Logistics Management

  • Plan and coordinate the development and implementation of new centres and services by working with the Management and appropriate departments. 

 

SKILLS AND KNOWLEDGE: 

EDUCATIONAL QUALIFICATIONS:

  • Bachelors degree in Business Administration or equivalent from a recognized training institution
  • Bachelors/Masters degree in Medical discipline will be an added advantage

OR

  • Technical School graduate with 6 to 8 years related experience including 2 to 4 years supervisory level 

 

RELEVANT EXPERIENCE

  • Strong background and work experience in Finance
  • Excellent computer skills and proficient in excel, word, outlook and PowerPoint
  • Knowledge and experience in organizational effectiveness and operations management implementing best practices.
  • Budget development and oversight experience

 

PERSONAL CHARACTERISTICS AND BEHAVIOUR 

Operations

  • Understand profitability and financial controls organizing and planning skills (set up processes and controls)
  • Ability to perform efficiently in a stressful environment
  • Excels at operating in a fast pace, community environment 

Management

  • Excellent hands on problem solving, strategic management planning and trouble shooting skills
  • Excellent people manager, open to direction and collaborative work style and commitment to get the job done.
  • Excellent interpersonal skills and a collaborative management style
  • Ability to look at situations from several points of view. 

Human Resources

  • Ability to motivate and train staff- interpersonal and supervisory skills
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • High comfort level of working in diverse environment 

Leadership:

  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives
  • Ability to challenge and debate issues of importance to the organization
  • A demonstrated commitment to high professional ethical standards and diverse workplace
  • Excellent written and verbal communication skills

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