Operations Manager

Job Summary

The position will report to the Managing Director and will work closely with other individuals in order to maximize efficiency in delivery of service to our esteemed customers

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Key Responsibilities

  1. Ensure operations activities are executed within the allocated budget and timelines
  2. Oversee duties of  over other employees
  3. Offer business support including administrative and human resources
  4. Perform budget allocations and expenses management for all business operational activities
  5. Conduct regular operational reviews and audits for various processes
  6. Set operational goals
  7. Ensure resource assignment, work allocation, and performance 
  8. Conduct regular meetings with staff to discuss about operation updates, ideas and issues. 
  9. Ensure customer complaints are handled and resolved accurately and quickly. 
  10. Develop and implement plans to improve operational effectiveness and efficiencies

Qualifications, Experience and Competencies

Qualified candidates are expected to possess the following:

  • A minimum of a diploma/ degree in a relevant field; 
  • Several years’ operations experience in a distribution, or  retail  industry
  • Over 5 years experience in operations, 3 years in management
  • Candidates should be mature, self-driven,honest and firm 
  • Good leadership and communication skills.

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