Job Summary

Our client, a high-end spa located in Nairobi, is looking to recruit an Operations Manager for their Branch in Nairobi.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 8 years

Job Description

The successful candidate will oversee the daily operations and business development functions at the Branch. He/she will also be responsible for managing the team and preserving excellent facilities condition to ensure safety and functionality. The successful candidate must be passionate about excellent service delivery and be detail-oriented.

Key Responsibilities:

  • Oversee the day to day activities to ensure an impeccable customer service experience, and that operations run smoothly, efficiently and profitably.
  • Oversee all facility management.
  • Collaborate with respective team leaders to ensure that all equipment, products and supplies within the Branch meet Health and Safety standards.
  • Carry out frequent and consistent facility inspections to determine the need for repairs and cross-check structural and equipment maintenance schedules.
  • Drive the Branch sales and oversee the execution of key business initiatives for the spa.
  • Analyse all Customer Client feedback to improve and recommend new and better initiatives for service excellence.
  • Handle all customer complaints while liaising with the MD.
  • Ensure the branch is staffed with team members who can deliver the best practice and high standards in all areas and services.
  • Schedule and facilitate training activities for new hires and existing employees.
  • Plan, communicate and monitor all employees' weekly and monthly schedules for smooth operations.
  • Manage all employee leave applications, follow-up on leave balances for proper record keeping.
  • Maintain, temporarily and on behalf of the HR office, all employee documents for record-keeping.
  • Prepare and present weekly and monthly branch reports.



  • Must have a Bachelor's Degree in Business Administration, Finance or related field.
  • Knowledge and Understanding of Facility Management and Customer Service.
  • Experience in setting up or launching new businesses.
  • Must have experience working in 5-star establishments.
  • Must have strong organizational and communication skills.
  • Excellent leadership skills.
  • Passionate about Health & Beauty.
  • Great attention to detail.
  • Previous experience in a management/leadership position is an added advantage.


Monthly gross salary: Ksh. 200,000/= plus other benefits (Approx. 2,000 USD)

Deadline: 5th March 2020.  

We endeavour to make contact with all of our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks, your application has not been successful on this occasion. This does not mean you will not be considered for future roles, so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement*** 

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| Full Time |
KSh Confidential
| Full Time |
KSh 75,001 - 90,000