Pre Sales Technical Coordinator

Job Summary

The Pre-Sales Technical coordinator is responsible for providing technical solutions to new & existing corporate customers and other managed service solutions.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Job Family: Technical Pre Sales

Reports to: Pre Sales Technical Manager, GM

 

OVERVIEW AND PURPOSE OF POSITION:

The pre Sales Technical coordinator is employed as a technical expert with the task of working closely with sales teams to ensure that the solution being offered can be tailored to meet the customers’ requirements.

The Pre-Sales Technical coordinator is responsible for providing technical solutions to new & existing corporate customers and other managed service solutions. 

Primarily engaged in a presales technical role, the coordinator will provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical partners about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

 

GOALS AND OBJECTIVES:

  1. Ensuring that the company’s product and solutions can deliver on the customer’s requirements.
  2. Working closely with customers to understand and capture requirements.
  3. Replying to customers following requests for information and proposal requests.
  4. Presenting proposals to customers alongside members of the sales team.
  5. Providing ongoing support for customers post implementation.

 

RESPONSIBILITIES AND DUTIES:

  1. To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.
  2. Provide technical solutions in a professional manner and to agreed timeframes.
  3. Developing SOW and RAMS and passing them to Technical service delivery coordinator..
  4. Create and confidently deliver technical presentations internally and externally.
  5. Deliver training on solutions and provide product support to channel partners and internal stakeholders.
  6. Create internal design configuration documentation including process diagrams with technical explanations.
  7. Work with Software Partners and internal technical teams to feedback on issues with current products and provide input around new products.
  8. Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
  9. Perform technical development for bespoke solutions as part of a design and development framework.
  10. Able to understand business drivers and risks involved to the customer and to the company.
  11. Sell technical solutions to the customer with professionalism and enthusiasm.
  12. Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s.
  13. Adhere to the Company’s Quality and Business Processes.
  14. To assume responsibility for running a tender team, where relevant.
  15. Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery.
  16. Ability to demonstrate the company’s solutions and technologies effectively to audiences of varied technical knowledge.

 

QUALIFICATIONS/ EXPERIENCE:

  • Certificate, Diploma, Bachelor’s Degree in Information Technology or related course.
  • Strong business experience with at least 2 years in sales, pre-sales, consulting or professional services function
  • Well-developed sales and technical aptitude, with a demonstrable understanding of how to support the sales process.

 

KNOWLEDGE:

Personal Qualities and Behaviours:

  • Good organisation skills
  • Excellent communication skills
  • Must be able to work as part of a team
  • Confident and assertive
  • Excellent customer service skills
  • Focus on results
  • Able to work as part of a team and build relationships with others

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