Job Summary

Our client, a leading digital services provider is looking to recruit a Product Manager to be responsible for launching new products to the market and managing existing products portfolio to achieve maximum efficiency for both customer satisfaction/loyalty and achieving desired business results.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Key Responsibilities

  1. Managing the digital services team, including all VAS and digital services
  2. Provide educational opportunities to product team to expand their scope of responsibility
  3. Actively participate in team decisions and provide recommendations for improvements
  4. Creation of targets for all team members and guidance for achieving the same 
  5. Training of new and current staff and providing them mentorship and stimulating their growth within the company
  6. Strategy development and implementation for Products and roadmap development
  7. Work with legal and local authorities on creation of new regulation for new technologies and 
  8. Development and implementation of new products
  9. Lead team in preparation of deliverables: business case, revenue forecast, product presentations, market research, marketing communication and customer care briefs, sales training, test plans, functional product specifications, project plan, etc.
  10. Management of existing products, monitor product performance and analyze usage.
  11. Proactively recognize bottlenecks and potentials for improvements
  12. Meet revenue targets by launching promotions, enhanced functionality, etc.
  13. Establish roadmaps and forecasts for a specific product based on market trends.
  14. Customer orientation – understanding customer lifecycle and anticipate/recognize needs


  • A Bachelors’ degree preferably in Marketing, commerce or related filed.
  • 3-5 years of experience in marketing, project/product management
  • Experience in customer relationship management, customer focused, understands the industry
  • Experience in digital services and OTT services
  • Team player, strong presentation and communication skills
  • Strong leadership skills with the ability to coach, develop and grow people for more challenging tasks

Salary: Ksh. 180,000 – 200,000 gross plus other benefits 

Deadline: 20th February 2019 

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