Job Summary

Our client is a fast-growing pharmacy chain that provides trusted pharmaceuticals to customers across the population from over 45 locations (and growing) within the region. They are recruiting for a Regional Development Manager

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Reports to: Head of Retail


Brief Job Description:

Responsible for operational development and management of:

  1. Branch pharmacy operations
  2. Branch pharmacy P&L performance
  3. Professional Services delivery and development
  4. Team management
  5. Professional governance and all standards
  6. External & Internal working relationships



Regional P&L budgets

  1. Coach store managers on full aspects of retail business management
  2. Achieve/exceed individual & Regional agreed budgets/KPIs by store focused on Transactions and Ticket
  3. Minimise losses through expiry and other potential losses 

Daily store operations

  1. Liaise with other departments to ensure optimal operational efficiency and profit
  2. Work with other regional managers and Head of Retail to assist in efficient store performance.
  3. Work with store managers to ensure outreach to doctors and local communities for business sustainability 

Strong store teams

  1. Coach store managers on full aspects of retail business management
  2. Drive business through management of store teams and identification talent
  3. Work closely with HR to ensure store staffing levels are within budget and meet the demands of the business
  4. Staff induction and introduction of the company culture and SOPs
  5. Support training of store teams to ensure they have the knowledge and capability to provide outstanding customer service.
  6. Facilitate performance management and staff development appraisals
  7. Management of Individual staff targets, Balanced score cards and incentive plans 

Effective/rational Stock management to deliver monthly budgets

  1. Ensure stores do rolling stock takes and inventory checks to minimise shrinkage
  2. Work with procurement and category managers to ensure stores are stocked right
  3. Stock new and acquired stores correctly and within set timelines 

Business retail store standards

  1. Facilitate the development and delivery of all store operational procedures and processes and ensure ongoing compliance
  2. Maximise Professional services by working closely with Chief Pharmacist
  3. Work with marketing to ensure promotions are executed right and in time
  4. In conjunction with the Chief Pharmacist, be responsible for meeting all professional and legal obligations.
  5. Support Category managers on Planogramming, implementation and reviews
  6. Conduct Scheduled and random standards and operational audits 

Achieve/exceed individual & Regional agreed budgets/KPIs




  • Degree/Diploma or equivalent
  • Previous experience of single and/or multi-site management
  • Ability to work under pressure
  • Proven leadership and management abilities
  • Communication Skills
  • Proactive and organized
  • Honesty and integrity
  • Analytical Skills
  • Ability to work to targets
  • Flexible approach to duties and teamwork
  • Prioritisation 


  • Previous experience of pharmacy logistics
  • Enthusiastic and willing to learn
  • Experience of performance management
  • Influencing skills
  • Practicing Pharmacist or Pharmaceutical Technologist


Key Internal & External Clients:

  1. Health Care professionals, Pharmacy managers, pharmacists, pharmacy teams
  2. Finance, Marketing, HR and Payroll
  3. Pharmacy Superintendent  & Central Operations
  4. Business Development


Other Considerations:

  1. Need to travel locally & nationally, if required, which may incur frequent nights away from home and flexibility of working hours
  2. Full Kenyan driving license
  3. Use of home as base office
  4. Regular attendance of meetings in Nairobi and other offices as required.

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Jumia Kenya (E-Cart Services Kenya Ltd)
| Full Time |
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