Job Summary

The jobholder will be responsible for records management i.e. document filing and retrieval services to the business in a prompt and efficient manner for ease of reference.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Division: Operations

Department: Central Processing Centre

Section: Archives and Registry

Direct Supervisor: Team Leader – Archives and Registry

 

PRINCIPAL ACCOUNTABILITIES

The Registry Officer is responsible for:

  1. Classifying, labeling and filing of records [documents and files] as per the bank’s policy.
  2. Enabling appropriate access to information/records.
  3. Maintaining accurate records of document orders and movements
  4. Destroying records as per disposal schedules.
  5. Complying with relevant legislation and regulations
  6. Ensure adherence to Service Level Agreements with internal and external stakeholders.
  7. Ensuring adherence to Bank’s operating policies, procedures and risk management guidelines.
  8. Responding to inquiries/complaints/issues effectively and in a timely manner
  9. Performing other duties as may be assigned. 

 

MANAGEMENT JOB CONTENT 

Planning: Disposal of records 

Organising: None 

Directing & Supervising: None  

Monitoring & Controlling: Records Retention Schedules

 

EXPECTED MINIMUM QUALIFICATION 

Education: A university degree 

Experience:  1 year’ experience in record management 


TECHNICAL AND GENERAL COMPETENCIES:

Technical Competencies:

  • Computer/IT skills, including knowledge of Microsoft Office applications e.g. Word; Excel; etc. 

General Competencies

  • Excellent written and oral communication skills; ability to communicate effectively and projects a professional image when giving and taking information in writing, in person and over the phone.
  • Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organization levels; ability to work independently and as part of a team.
  • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
  • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
  • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to study and apply new information.
  • Willingness to adapt to changing business needs and deadlines. 

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