Nairobi Full Time Tours & Travel
KSh Confidential
4 days ago

Job Summary

Ensures that all reservations enquiries and confirmations, amendments and cancellations are handled on a timely manner.

  • Qualification Level: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

The main job purpose of the Reservation Assistant is to organize and supervise all reservation and administrative activities that facilitate the booking process for all enquiries for a safari and adventure outfit.

Job duties

  • Ensures that all reservations enquiries and confirmations, amendments and cancellations are handled on a timely manner.
  • Responding to enquiries regarding hotels & safaris within 24hrs
  • Ensuring the rates files are orderly & up to date
  • Ensures all reservations are checked daily for compliance with rate guidelines and market segment.
  • Handling all online and direct client inquiries and agent bookings
  • Invoicing and collecting payments
  • Managing all administration with regards to the booking system.
  • Weekly reporting to the Directors.
  • Ensuring all lodges and camps are fully informed of all bookings
  • Co-ordinating all matters between head office and camp regarding bookings.
  • Arranging ground handling service where needed

Job Requirements & Skills:

  • Excellent communication
  • Min 3 years of hospitality experience
  • Sales experience in selling safari packages
  • Relevant hospitality qualifications
  • Proven organizational and communication skills – Micros Fidelio literacy an asset, along with working knowledge of MS Office suite of programs.
  • Understanding and prior experience of working in the African luxury safari market.

LOGIN TO APPLY NOW

Not registered?