BrighterMonday Consulting

Reservation Manager (Hot Air Balloon safaris)

New

Job Summary

The Reservations Manager is responsible for guaranteeing smooth and efficient operations of the department through prompt, effective and proper reservations services in order to achieve maximum guests’ services.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 4 years

Job Description

DUTIES & RESPONSIBILITIES
  1. Managing the day- to –day duties of the reservations team to ensure the highest level of performance.
  2. Ensuring competitive tour costing, quotations and pricing for accommodation and air.
  3. Ensuring proper management and preparation of client’s itineraries per their request.
  4. Coordination between Head office and all other operations in East Africa, including local ground handling agents and suppliers.
  5. Administering all the general Overseas Travel groups
  6. Product development and inspections of new properties.
  7. Flight bookings and confirmations.
  8. Charter flight manifesting / roll briefings and supervision and also Flight handling
  9. Oversee bookings, reservations & ticketing for domestic and international flights.
  10. Overseeing proper Invoicing and Accounting of files
  11. Provide excellent customer services to clients, agents, and suppliers as required

QUALIFICATIONS
  • A degree in Tour & Travel or Business Administration from a recognized Institution.
  • Minimum of 4 years’ working experience as a Tour Consultant or in a management role as a Reservation Manager in Tours and Travel industry and preferably in Luxury travel
  • Excellent knowledge of luxury properties throughout East Africa
  • Outstanding leadership, planning and negotiation skills.
  • Strong Manager who is ready to work long hours and can handle high working pressure
  • Excellent Computer skills with good knowledge of Granit reservations system
  • Excellent communication skills.

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