Restaurant Manager - 2 posts (Kenya and Uganda)

Job Summary

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

  1. Coordinate daily Front of the House and Back of the House restaurant operations
  2. Deliver superior service and maximize customer satisfaction
  3. Respond efficiently and accurately to customer complaints
  4. Regularly review product quality and research new vendors
  5. Organize and supervise shifts
  6. Appraise staff performance and provide feedback to improve productivity
  7. Estimate future needs for goods, kitchen utensils and cleaning products
  8. Ensure compliance with sanitation and safety regulations
  9. Manage restaurant’s good image and suggest ways to improve it
  10. Control operational costs and identify measures to cut waste
  11. Create detailed reports on weekly, monthly and annual revenues and expenses
  12. Promote the brand in the local community through word-of-mouth and restaurant events
  13. Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  14. Train new and current employees on proper customer service practices
  15. Implement policies and protocols that will maintain future restaurant operations


Requirements

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like OpenTable and PeachWorks
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus

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