Job Summary

Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service.


Supervisor Skills: Tracking Budget Expenses, Supervision, Quality Management, Safety Management, Staffing, Delegation, Performance Management, Organization, Foster Teamwork, Self-Development, Giving Feedback


Duties and Responsibilities

  1. Oversee all front and back of the house restaurant operations
  2. Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
  3. Maintain quality control for all food served
  4. Analyze staff evaluations and feedback to improve the customer’s experience
  5. Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
  6. Oversee health code compliance and sanitation standards
  7. Seek ways to cut waste and decrease operational costs
  8. Generate weekly, monthly, and annual reports
  9. Train new employees and provide ongoing training for all staff
  10. Attend quarterly P&L meetings


Requirements and Qualifications

  • Diploma in related course
  • Significant work experience in management and the hospitality industry
  • Strong working knowledge of food and beverage service
  • Ability to use restaurant management software
  • Strong leadership skills
  • Decisive and critical thinker

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