Retail Jewelry Store Manager

Job Summary

The Store Manager is responsible for the management of the Brand Jewelry & Decoration Boutique and the respective processes in order to achieve defined objectives

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description

JOB PURPOSE

Responsible for the management of the CS Brand Jewelry & Decoration Boutique and the respective processes in order to achieve defined performance objectives in terms of sales (and profitability) as well as qualitative objectives. This includes the service quality and shop appearance according to the company’s brand strategy and policy and implementation of the same in store.

 

MAIN DUTIES

  • Leads the team by example and takes full responsibility for them and their performance
  • Spends maximum time on the shop floor to serve consumers and supervise team
  • Recruits, manages, develops and maintains a professional team in line with company HR procedures
  • Manages Store, team and individual performances by developing and communicating qualitative and quantitative objectives and ensures goals are met through constant monitoring and analyzing of their progress and taking appropriate actions
  • Within area of responsibility continually identifies opportunities for improvements and initiates respective actions to enhance sales
  • Plans (together with line manager) and implements staffing levels in order to meet business needs, works out staff rotation plans, monitors staff attendance and maintains staff records
  • Conducts a qualitative annual performance appraisal (Dialogue) with each member of staff according to HR guidelines
  • Develops in cooperation with line manager business plan for each calendar year, including turnover development, Boutique events, promotions, trainings etc. and ensures its realization by organizing and planning respective resources timely and professionally
  • Applies and maintains procedures and regulations according to head office (office
  •  procedures, reporting, etc.)
  • Implements and maintains visual merchandising according to head office guidelines and
  •  maintains a qualitative and appealing product and Boutique presentation according to our brand standards
  • Analysis, plans, orders and maintains the product assortment and stock levels resp advises management accordingly
  • Plans, prepares and organizes regular bi-monthly stock inventory and implements stock control procedures in order to maintain stock records and minimize stock loss.
  • Monitors local retail environment and competitor activities and notifies line manager Accordingly
  • Builds relationships with consumers and maintains and enlarges consumer base
  • Gathers consumer opinions and needs concerning products and services and gives relevant feedback to line manager.
  • Within area of responsibility continually identifies opportunities for improvements and makes respective suggestions


KEY ACCOUNTABILITIES

  • Achievement of quantitative/qualitative Store targets by measure of KPIs
  • Effective management of Boutique and personnel
  • Quality of team and the individual performance of team members
  • Quality of implementation of CS brand strategy
  • Quality of Boutique appearance and service quality

 

THIS JOB REQUIRES YOU TO:

  • Create and keep up a good team spirit and motivate team members to focus their
  • activities on a qualitative implementation of the brand’s strategy and achieving Store targets
  • Supervision of staff members and identification of needed support/changes for achieving a qualitative implementation of the brand’s strategy and achieving Boutique targets
  • Meet and exceed target turnover
  • Provide direct reports on all aspects of the operation and sales.
  • Work weekends and public holidays with rest day between Mon – Thurs (subject to shift schedule)

 

JOBHOLDER REQUIREMENTS AND KEY COMPETENCIES

MINIMUM PROFICIENCY on the job:

  • Retail experienced
  • Excellent selling skills/strong sales focus
  • Consumer Service orientated
  • Good understanding of stock management and visual merchandising
  • Management experienced: Performance management and coaching of staff members; Business planning, organising, controlling and analysing
  • Leads by example
  • Team orientated; builds and motivates team
  • Convincing and motivating personality:
  • Result orientated
  • Acts on his/her own initiative
  • Takes decisions; problem solving orientated
  • Works under pressure
  • Reliable and trustworthy
  • Is able to represent our brand’s style and image together with passion for fashion

Language skills:

  • Local language excellent in understanding, 
  • speech and writing & good understanding of English & Fluent English in speech
  • Professional manner when interacting and consulting with people from different cultural backgrounds.


STORE LOCATION : TWO RIVERS MALL, LIMURU ROAD 

STORE OPENING TIMES : MON – SUN : including public holidays, 10:00 – 19:00 (Each staff member receives 1 rest day per week between MON-THURS)  

If you feel this is the right position for you, please Apply on the button Apply now below  

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