Job Summary

Our client is seeking a retail expert to join the team for a 3- to 6-month contract.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 7 years

Job Description

Brief Job Description:

  • Our client is seeking a retail expert to join the team for a 3- to 6-month contract; the consultant will be responsible for enhancing our overall retail processes and customer experience.
  • Work directly with the Chief Operating Officer, Regional Development Managers, Store Managers, and Marketing/Promotions team to (i) improve store merchandising and customer experience; (ii) enhance existing retail operational processes based on global retail standards; (iii) work with management to improve existing pricing strategy to maximize margin dollars, and (iv) train category managers and improve product portfolio.
  • The consultant will work to complete the above while considering store format and customer demographics.


Key Responsibilities:
1.Merchandising: Improve store merchandising and customer experience
  • Mentor and train the retail team and store staff to ensure that customers have a positive shopping experience
  • Review current planogramming processes, outline suggested improvements, and make updates to: (i)arrangement of both ongoing and seasonal displays; (ii) placement of front-store products and promotional items to maximize ROI while creating a visually and aesthetically pleasing shopping experience; and (iii)strategy and communications plan for supplier led planogramming (e.g., optimizing return on shelf space)
  • Implement ongoing analytical tracking capabilities to assess impact of merchandising improvements
  • Train staff and upskill store level sales capabilities to improve customer experience (e.g., upselling and bundling to support overall profitability, oversight of stocking, and effectively merchandising products)
2.Processes: Enhance existing retail operational processes based on global retail standards
  • Review current retail operational processes/incentives and develop retail operational checklists/workplans for all levels to enhance and improve retail discipline and reduce staff indiscipline
  • Review current promotions/planning processes and implement improvements (to be completed in conjunction with Marketing Team regarding campaigns/communications and Purchasing & Supply Chain Management Team regarding supplier led promotion efforts)
3.Price: Work with management to improve existing pricing strategy to maximize margin dollars
  • Review current pricing strategy by category and implement improvements taking into consideration both store format and customer demographics
  • Complete pilot for new pricing strategy to ensure maximization of margin dollars
  • Implement processes to ensure items are correctly priced before they are added to the shelves
4.Product: Train category managers and improve product portfolio
  • Provide on-the-job training for category managers on required daily, weekly, and monthly activities
  • Rationalize product line up, including reviewing products and services offered at the organization to guide in informed decision making


Knowledge, Skills, Experience & Qualifications Required:
Essential:
  • Minimum 5 years in retail management with an ability to review/formulate retail policies and processes
  • Excellent customer service and salesmanship skills
  • Strong communications skills, articulate/numerate, with and ability to influence decisions
  • Proactive and organized with an ability to work under pressure/time constraints

Desirable:
  • Combination of both developed and emerging market retail management experience
  • Experience at a global retail pharmacy org.
  • Bachelor’s degree in the related field Other:

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