COM Twenty One (COM21) Limited

Sales and Marketing Support Officer

Job Summary

To facilitate the efficient administration of Sales processes including but not limited to bids, prequalifications, reports and any other documentation as may be assigned. The role also involves general duties associated with the increased, sustained sales within the organization.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 3 years

Job Description

Key Responsibilities

  1. Smoothly oversee the response process of documentation associated with business development as well as sales and marketing ensuring that the client requirements are met in a timely manner
  2. Coordinate reviews and activities associated with documentation with the GMs office. 
  3. Assist with coordination and production of final documents as well as arrangements to supply these documents to the customer within defined timelines 
  4. Ensure all documentation is formatted, collated and presented in a professional manner. To organize Bid Team Reviews, Gate Reviews and Bid Submission Reviews ensuring that respective agendas, attendance lists and action trackers are up to date.  
  5. Work with the GM to prepare client proposals. Data entry on all information required for reporting, ensuring submission in a timely manner.  
  6. Monitor sales and marketing activities throughout the process, providing weekly status/exception reports as required. Assess the client requirements and ensure the responses are accurate and complete.
  7. Understand the laid out instructions and submission requirements in the source documents and ensure proper planning and coordination in line with this.
  8. Timely management & coordination of activities as may be required with internal teams for response materials and all documentation.
  9. Compile presentations and graphical designs as required to be used during client visits
  10. Compile post-bidding reports giving detailed performance of bids
  11. In coordination with the GM provide insight and analysis of forthcoming opportunities, client trends, and best-practices. Undertake other administrative tasks/ duties as required. 



Qualifications & Skills

  • Bachelor’s Degree in IT or Computer science Diploma in Business Administration would be an added advantage. Professional IT certifications highly desirable
  • At least 3 years experience working in a similar role; providing administrative support, ideally in a sales and marketing or commercial environment
  • Good understanding of Enterprise solutions and ability to analyze client’s technical requirements Self starter with ability to complete tasks under minimal supervision
  • Highly adaptable & flexible and able to work under pressure
  • Attention to detail Strong communication skills both written and spoken
  • Good team work skills

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