Sales Associate

Anonymous Employer

Job Summary

Meeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Responsibilities

  1. Ensure high levels of customer satisfaction through excellent sales service
  2. Assess customers needs and provide assistance and information on product features
  3. Welcome customers to the store and answer their queries
  4. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
  5. “Go the extra mile” to drive sales
  6. Maintain in-stock and presentable condition assigned areas
  7. Actively seek out customers in store
  8. Remain knowledgeable on products offered and discuss available options
  9. Process POS (point of sale) purchases
  10. Cross sell products
  11. Handle returns of merchandise
  12. Team up with co-workers to ensure proper customer service
  13. Build productive trust relationships with customers
  14. Comply with inventory control procedures
  15. Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)


Requirements

  • Sales Associate skills
  • Proven work experience as a Retail Sales associate, Sales representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school degree; BS degree in Marketing or related field would be a plus

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