Job Summary

Actively seeking new dealer accounts and representing the company to potential customers.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Department: PLT/Batteries

Line Manager: Team Leader - Sales

Location: Nairobi

 

AREAS OF RESPONSIBILITY / TASK

1. Customer Acquisition

  • Identifying new and potential customers through field visits.
  • Recruiting new customers and ensuring all relevant account opening forms are signed and approved. 

2. Customer Support

  • Regularly visiting assigned customers to identify any requirements they have.
  • Responding to customer queries via phone or email.
  • Placing customer orders and liaising with customer care to ensure they are serviced on time.
  • Regularly monitoring the dealer's stock of the company's products and competitor brands.
  • Ensuring customer awareness of all promotions and special offers.
  • Handling any issues with customers and escalating to the relevant person. 

3. Credit Support

  • Ensuring customers regularly receive their statements of account.
  • Ensure customer accounts are in order through collection of relevant PD or current cheques. 

4. Report Generation

  • Preparing weekly/monthly sales plans and activity reports.
  • Conducting stock takes for assigned consignment warehouses and preparing stock reports.
  • Updating customer all customer interactions on the company provided CRM tool (Base).
  • Conducting market research and surveys on competitor activities. 

5. Any other duty as may be assigned from time to time by the management.

 

KEY PERFORMANCE INDICATORS

  1. Customer Acquisition
  2. Customer Sales Turnover
  3. Payment Collection
  4. Customer Care
  5. Work Ethic

 

JOB SPECIFICATIONS

Key Competencies

  • Recruitment of new customers against set targets.
  • Consistent growth of sales turnover from existing customers.
  • Timely collection of payments and ensuring accounts are within terms.
  • Timely and professional response to all customer queries and requirements.
  • Interaction with other team members, timeliness and achievement of set deadlines.
  • Good oral and written communication skills.
  • A positive attitude and willingness to learn.
  • Proactive with self-initiative.
  • Proficient in Basic computer use.
  • Maintaining a thorough knowledge of products and services to provide accurate information to customers. 

Academic / Professional Background: Degree/Diploma of a Sales, Marketing or Business related Field related field from a recognized university

Work experience: At least Two years’ experience in Sales preferably in Tyre Industry.

Share Job Post

Log In to apply now

Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
1mo
Anonymous Employer
Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
1mo
Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
1mo
Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
1mo