Bajay Auto

Sales Person (Automotive Services)

Job Summary

We are looking for a salesperson in Mombasa to sell our services which include; automotive mechanical works, automotive body repair works, vehicle maintenance.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

You will be a liaison between the company and existing/potential customers. You will provide general information about the company and services offered and also inform customers of the product terms and features. You will be required to project a professional company image through voice and online interactions keeping customer satisfaction at the core of every decision and behaviour. 

Job Responsibilities and Duties

  1. Receive inbound calls including transferred sales leads and calls from current and potential customers. 
  2. Place outbound follow-up calls to sales leads and persuade potential customers 
  3. Provide product and service information to customers 
  4. Follow up customer calls and respond to customer’s emails 
  5. Target new customers or achieve upsells to existing customers when opportunities arise 
  6. Identify and qualify legitimate sales opportunities 
  7. Build sustainable relationships and engage customers by taking the extra mile 
  8. Sell products and place customer orders and interests in the computer system 
  9. Research required information, identify, and resolve customer complaints using available resources, 
  10. Document all call information according to standard operating procedures 
  11. Follow-up on customer inquiries not immediately resolved 
  12. Identify and escalate issues to supervisors when necessary 
  13. Recognize, document, and alert the management team of trends in customer calls 
  14. Complete call logs and reports within stipulated timelines 
  15. Meet Quality Assurance Requirements and other key performance metrics. 

Qualifications and Skills·

  • 1-2 previous experience in sales 
  • Computer literate with the ability to learn customer service software applications 
  • Knowledge of customer service practices and principles 
  • Excellent interpersonal, written, and oral communication skills 
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone 
  • Must possess and be able to demonstrate strong influencing and closing skills. 
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections 
  • Ability to multi-task, set priorities and manage time effectively 
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment 
  • Excellent data entry and typing skills 
  • Ability to handle stressful situations/circumstances appropriately

Remuneration: Starting Salary 15k

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| Full Time |
KSh 75,001 - 90,000
Job Function: Sales
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