Service Delivery Partner

Job Summary

Deliver exceptional business support and performance by self and the Administration team through the development and implementation of effective office management practices.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

Department : FINANCE & ADMINISTRATION

Responsible to : FINANCE & ADMINISTRATION MANAGER


Key responsibilities and approximate weighting:

OFFICE ADMINISTRATION

  • To be the company receptionist. Key to that will be answering calls, calling back and taking messages while portraying the highest standards of professionalism. To ensure that the laid-out company telephone script is strictly followed to the letter
  • To assist all visitors at the reception
  • Be personal assistant (PA) to CEO & COO
  • Secretarial support to all other departments
  • To control company stores for stationery, training and kitchen utilities
  • Ensure that the office is running efficiently and to high standards in terms of cleanliness, fixtures & general supplies

PLANNING AND LOGISTICS

  • Medical scheme co-ordination. Ensuring that all records for the scheme are up to date as well as co-ordination of registration of new members as well as collection of periodic statements showing performance of the scheme
  • Making travel arrangements for Raiser staff travelling locally, regionally & internationally including air ticket booking & collection, travel insurance VISA applications & processing, travel accommodation & airport transfers
  • Insurance management - Maintenance of the insurance file & inventory as well as liaison with insurance company during renewals, updates & adjustments of insurances
  • Procurement of office & training supplies
  • Coordination of imports from franchisers including lodging of import documentation & timely clearance of goods to ensure fast delivery

PEOPLE MANAGEMENT

  • Effectively manage the administrative staff comprising Messenger & Driver to ensure proper utilization of their time as well as their development.
  • To co-ordinate the movement of the company car & messenger

INTERDEPARTMENTAL SUPPORT

  • Ensuring that training equipment is kept in good working condition in the stores.
  • Real-time update of inventory records & whereabouts of each training equipment to be maintained at all times.
  • Preparation of gate passes for training materials & equipment
  • Ensuring that equipment is properly tested upon return from training or client presentations
  • Reporting & overseeing repair of any training equipment found to be faulty
  • Maintenance of an effective equipment tracker
  • Co-ordinate internal staff meetings

CUSTOMER SERVICE AND SUPPORT

  • Understand all our products and be able to assist in marketing of Raiser’s programs via telephone or live presentations
  • Liaising with suppliers and customers to maintain a good working relationship
  • Planning & execution of Company marketing events
  • Maintain a database of all the key as well as potential customers 


JOB DIMENSIONS:

Job Specifications (Ideal):

Academic Qualifications:

  • Bachelors degree or diploma in the relevant field.

Work Experience:

  • 4 years working experience in as administrator in a busy private sector capacity.
  • Experience in office administration including handling a busy switchboard.


Skills required:

Technical skills

  • Knowledge of basic working IT applications
  • Selling Skills
  • Presentation Skills
  • Negotiation Skills


Personal Attributes/ Desired Behavior:

  • Exceptional organization skills.
  • Setting Business Direction
  • Inspiring business performance
  • Achieving business performance
  • Thorough understanding of adult learning
  • Build pride and passion
  • Growing talent and capability
  • Managing & developing yourself
  • Protect and enhance the Company’s reputation


Key success indicators

  1. Achievement of a professionally run office environment.
  2. Product selling success through BDMs by ensuring appointments with key decision makers are arranged and materialize.
  3. Achievement of high staff satisfaction level.

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