Reports to: Food
& Beverage Supervisor
The main objective of this role is to provide a friendly and efficient service within the
bars and restaurant or during any outside catering event accurately, with
courtesy to the standards required according to Muthaiga Golf Club.
Key Measures of
The performance of this role holder will be assessed on the basis of
the achievements made on:
- Timely service
- Minimal complaints from patrons
- Accuracy in dispensation of food and drink orders
- Accurate billing
- Professional service
Maintain a clean, sanitary and safe environment, keep a
professional appearance by wearing the appropriate uniform at all times and
welcome all guests warmly with an appropriate greeting.
Serve members and guests in a friendly and professional manner
to maintain repeat visits.
guests personally within 3 - 45 seconds of their arrival.
available menus for both food & beverage so as to be able to ensure the
guest receives exceptional customer service.
that proper mis en place is done before service commences.
Ensure the guest is
attended to without delays.
Take food and
beverage orders in a professional way and serve products to the guests
duties as clearly stipulated in the standards of operations.
Ensure following the
set standards and procedure of service when providing service to members
right from the time the member or guest steps into the restaurant to the
point of leaving. At all times sequence of service must be adhered to.
ensure clearance of soiled dishes from dining room to kitchen and depositing
them in proper placing at the Steward area and ensure at no single time,
should there be dirty utensils on the table.
for setting up tables in accordance with the Restaurant policy.
maintenance of crockery and cutlery at all times.
environment is impeccably clean at all times to be able to provide a relaxing
and appealing environment to members.
Stock glasses and
silverware where they can be easily reached during service.
Ensure chairs and
tables are in a clean and acceptable condition at all times.
supply of linen and other operating equipment.
Load food and
beverage items on the computer system.
all spillage during mealtime promptly.
and communicate all services available at the Club.
at full alert to guest signals, such as when they are raising their hands or
looking directly at you, for orders.
to know and utilize guests’ names, know their occupation and favorite drinks.
when to stop serving alcohol to members and ensure that they get home safely.
the missing items
frontline departments in achieving guest satisfaction by providing them with
the necessary support and services.
Participate in any
training/development schemes as recommended by senior management.
Maintain high levels
of personal hygiene and excellent grooming
standard at all times.
in collaboration with other F & B staff to keep the restaurant and bar
areas cleaned and stick to FHGC standards at all times.
and wash stemware when necessary
Ensure that the standards
required by law and by management are maintained at all times in the areas
- Good Communication Skills
- Strong interpersonal and customer
- Team Player
- Very good analytical and problem
- High attention to detail and accuracy
- Must be 19 years and above in age to
pour alcoholic beverages
- Clean back ground check
- Must be self-motivated with a
positive and professional attitude.
- Organized, able to work in a busy
environment where the priorities are changing.
be reliable and flexible in schedule
- Ability to read and interpret documents
such as safety rules, operating and maintenance instructions, and procedure
- Ability to do simple arithmetic
- Ability to lift up to medium heavy items
• KCSE Certificate or relevant related field
• Certificate in Sales or Customer care will
be an added advantage
• 1-2 years proven experience
as Barman or waiter