1.Manning the reception, greeting and screening visitors.
2. Ensure front office desk is cleaned and organized at all times.
3. Ensure high standards of cleanliness in the salon and spa.
3. Manage spa + salon bookings and reservations.
4. Keep a clear record of clients, services and payments
5. Ensure high standards of customer service are observed.
6. Receiving customer complaints and feedback and direct them to the appropriate offices for resolution
7. Ensure team members are well motivated at all times.
8. Suggest improvements to improve customer service.
9. Giving spa and salon tours to new clients and explaining spa and salon products.
- Diploma in Hospitality management/ Business management
- 2 years doing a similar job
- Excellent communication skills
- Team work
- Excellent customer service skills
- Age 25-35 years