Supermarket Branch Manager - Tanzania

Tanzania Full Time
KSh Confidential
1 week ago

Job Summary

Monitor the day to day operation of the supermarket. Must be able to Manager Operation, stock, marketing and be in charge of revenue generation

Job Description

Job Title: Branch Manager
Reports to: Operations Manager
Location: City Mall

The position holder motivates and inspires the team to achieve productivity of the supermarket.

Responsibilities include but are not limited to the following:
Shop Management:
  • Completes store operational requirements by scheduling and assigning employees; following up on workresults.
  • Assumes overall responsibility for the store.
  • Consistently creates a welcoming environment for the customer by greeting and assisting as well as quickly responding to customer inquiries and needs demonstrates desired behaviors for staff including driving sales, handling difficult and/ complicated sales, cash management, inventory, and follow up with customers.
  • Maintains a strong leadership presence in store and associate appearance at all times.
  • Prioritizes, plans, and adjusts schedules as necessary to maximize sales and minimize costs.
  • Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions in a timely manner.
  • Utilizes Maisha Supermarket tools to diagnose opportunities and develops action plans to improve performance.
  • Ensures staff is trained and knowledgeable in customer service, merchandise and operations.
  • Manages and assesses staff performance through consistent feedback, coaching, developmental plans, and performance appraisals.
  • Forecasts/ reforecastsbusiness, focusing on productivityto meet sales goals, targets or budgets.
  • Enforce all Maisha Supermarket Policies and Procedures, includinghealth, safety,and security.
  • Regularlycommunicates with the Operations Manager and if necessary, the Managing Director to discuss strengths, opportunities, and trends in business.
  • Partner with all departments in the company to increase sales, drive / promote merchandise categories, and expand markets.
  • Creates customer loyalty andcreates relationships within the local community.
  • Ensures all pricing, signage, and displays are correct at all times.
  • Responsible for monitoring inventory stock levels.
  • Conduct weekly and monthly meetingwith Managing Director to discuss the performance for the shop.
Operational Execution
  • Manage Supplier Deliveries and inventory and ensures that records are properly keptand up to date.
  • Ensures safety & sanitation standards are maintained all the time.
  • Ensures all business requirements arein complete compliance with all local Authority, (TFDA, Council Health / Municipality bi-laws) and TanzanianRegulations. 
  • Observe employees and ensure they are proving a safe service to both external & internal customers
  • Accurately execute Maisha Supermarket‘s initiatives and policies with improvement on quality,service and operations.
  • Coordinateswith the Financial Controller for any stock inventory adjustments of any kind (purchase returns, damaged, expired goods)
  • Coordinate with Accounts and Human Resources officesin terms of supplier payments, payroll, staff needs , and statutory returnsand deductions(like VATreturns, taxes & levies) 
  • Maximize productivity targets (sales per sqmtand per head).
Inventory Management & Stock Control
  • Ensure effective Inventory Control in the following areas: 
  • Order management - approve purchase requisition in accordance budget inventory re-order level s, maintain enough stock levels of winning sku’s and fast lines while eradicating dead stocks.
  • Stock consolidation
  • Stock movement and transfer
  • Optimum stock utilization
  • Purchase returns and damage/ shrinkage
Personnel Management
  • Recommend hiring and termination of staff to the Operations Manager.
  • Train,coach, develop and discipline all employees in your shop through ongoing feedback and establishment of performance expectations.
  • Recommend or create educational training for staff under you.
  • Check and approve employee’s time sheets for payroll purposes.
  • Prepare monthly evaluation of all staff.
  • Recommend policies that are adoptable to all in harmonious relationship.
  • Set Key Result Area – KRA’s for staff under your jurisdiction and conduct performance appraisals.
  • Oversee staff development and drive motivation levels of the people directly reporting to you.
Customer Relations
  • Manage customer relations and recovery.
  • Manage the Maisha Supermarket Loyalty Card System effectively.
  • Provide exceptional customer service, thereby setting the standard for all 
  • Employees of the shop.
  • Monitor staff performance and hold staff accountablefor their customer service performance