Tata Africa Holdings (Kenya) Ltd.

Supervisor / Assistant Service Manager – Aftersale


Job Summary

The position holder will be responsible for growth of after sale business in coastal area – Increase spare parts market share and Increase key business growth in the workshop .

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 6 years

Job Description

REPORTS TO:  Head - After Sales.


Spare Parts:

•    Grow the spare parts business and ensure FY ABT is achieved as per target.
•    Ensure aged inventory reduction for each FY as per requirement.
•    Staff development: ensure staff development is carried out as per required set target.
•    Prepare timely and quality reports for the functional reporting lines
•    Achieve fill ratio of parts to the workshop and counter sales.
•    Ensure network development across the country to enhance spare parts sale.
•    Manage stock levels delivery times & transport costs.
•    Managing of spare parts and warehouse.
•    Perform other related duties as assigned.


•    Managing workshop parameter to improve CSI.
•    Effectively manage workshop team to achieve saleable man hour.
•    Reduce repeat concern by direct guidance and close supervision technicians to do the job assign to them.
•    Manage branch working capital in conjunction with the Financial Controller; Control inventory and debtors as per company policy
•    Follow up debtors on a regular basis to maximize payment collection for workshop repairs.
•    Develop Tata Network in Mombasa to improve revenue
•    Institute mechanisms to improve on same day delivery in the workshop.
•    Improve vehicle through bay/day.
•    Ensure timely and quality reporting through the INCADEA system.
•    Improve workshop performance through effective reporting and communication.
•    Maintain tools & equipment to improve work quality.
•    Daily weekly and monthly workshop technical reports to line manager.
•    Achieve profitability as budgeted in the ABP FY.


•    6 years’ hands on experience in the workshop
•    Degree or Masters in Business field, Mechanical Engineering, Sales and Marketing, ICT literate, Supply Chain Management or related field.


•    A person who has handled service business independently
•    Descent knowledge of automobile spare parts and computer literacy (Mandatory).
•    A Person who has hunger for new challenges and capable of bringing new business opportunities will have advantage.
•    A Person from Mombasa coastal region is preferred but other candidates who would like to relocate unconditionally can apply for the role


Please send an updated and detailed CV including a cover letter. Closing date for receiving applications is 30/01/2020.

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| Full Time |
KSh Confidential
Job Function: Sales
| Full Time |
KSh Confidential
Job Function: Sales
| Full Time |
KSh Confidential
Job Function: Sales