Job Summary

Team management responsibilities for DSA and SA, ensuring that the correct number is always at the field

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Roles and responsibilities

  • Team management responsibilities for DSA and SA, ensuring that the correct number is always at the field
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
  • Stock management in liaison with the RSM
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
  • Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner.
  • Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPI’s, performance targets and standards are achieved in accordance with the business plan.
  • Monitor and report progress on performance, provide feedback and take appropriate corrective action. Ensure that personal targets and deadlines are met.
  • Provide support and assistance for team members to assist in the development of their skills and knowledge and identifying campaign training requirements.
  • Provide regular coaching and training on new and existing products and changes to any processes.
  • Conduct regular quality assessments and coaching; offering constructive feedback, which will include QA feedback sessions and continuously developing quality.
  • Prepare daily individual performance activity reports, incident logs and shift planners to ensure that the statistics are well interpreted to meet the required business standards.
  • Recognize & celebrate team & individual accomplishments & exceptional performance.
  • Carry out any other ad hoc duties as may be requested, from time to time, by immediate Manager.
  • Promote team work, optimize and maximize personal and team potential and encourage staff development.

Qualifications Required

A Diploma in a relevant field

Other Job Specifications

  • IT literacy in Excel, Access, Word and PowerPoint.
  • Proficient in written and spoken English.
  • Great attention to detail and feedback skills.
  • Excellent written and verbal communication and reporting skills.
  • Planning and organizational skills.
  • Fast learner with ability to break down complex information into simple concepts.
  • Strong interpersonal skills.
  • Strategic thinker with strong analytical and creative problem-solving skills.
  • Excellent team player with a passion for ensuring an excellent user experience.

Experience Required

  • Minimum 2 years of experience working in a BTL agency


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