Job Summary

This role purpose is to provide support to the business operations through ICT by providing standards, skills, experience & guidance in implementing the most efficient technology to achieve the company vision & mission.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Reporting to:  Lead, Tech Support Engineer

Hours:  8:30 - 17:30, Monday- Friday  /  8.30 - 15.00, Saturday and beyond when required

Location:   Nairobi, with occasional local travel required 


Company Introduction

We empower micro and small businesses in Sub-Saharan Africa to grow and succeed. This not only means access to credit, but also the skills to use it correctly. It’s why our first product blends loans with financial education.

 

Responsibilities & duties

  1. Provide both onsite and remote technical & end user support.
  2. Assist in managing the call center dialer system, Asterisk based
  3. Troubleshooting of any hardware issues, repairs & where need be replacement of any faulty hardware e.g. laptops, laptop batteries, phones, printers for different business departments.
  4. Schedule branch visits for routine equipment maintenance
  5. Software installation like antivirus & troubleshooting for the entire business unit.

 

Academic & trade qualifications 

Essential

  • Undergraduate Degree 

Desirable

  • Information Technology, Computer Science or related field

 

Work experience & skills
  • Strong networking skills, hardware and software trouble shooting skills
  • One year working experience in a busy IT environment
  • Strong written and verbal communication skills
  • Excellent critical thinking skills

 

Personal qualities & behavioral traits
  • Ability to perform multiple tasks simultaneously, employing effective time management and organizational skills
  • Ability to work independently and as a team to meet deadlines, goals and objectives

 

Relationships

  1. Lead, Tech Support Engineer - Direct line manager, who will offer ongoing support and supervision
  2. CTO - Support in interacting with top-level management and assignment of projects

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