Job Summary

Our client is seeking a Nairobi based Technical Program Manager to work with a fast‐paced operations team in Kenya and engineering team in the U.S. to help manage the technical side of the business including hardware and software.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Our client is an industry‐leading social enterprise that innovates aspirational products and services that increase energy access for families living in emerging markets. 

Join a dynamic team driven to deliver a triple bottom line impact.


ESSENTIAL JOB DESCRIPTION:

  1. Work between technical, operations and customer care teams to ensure critical information is being coordinated
  2. Review and continuously improve processes and workflows to eliminate errors and improve efficiency
  3. Review CRM and  inventory  data  to  spot  potential challenges  before  they  become  problems
  4. Help troubleshoot technical issues with  hardware and software, and find solutions
  5. Clearly communicate hardware and software development needs to U.S. based development team and local management
  6. Manage maintenance  and upgrade plans  for  meter, testing  and  field  hardware


REQUIRED SKILLS:

  1. Self-starter with the ability to manage multi-faceted, multi-disciplined teams and programs independently with minimal supervision
  2. Excellent written and oral communication skills, interpersonal skills, and the ability to mentor and motivate project teams
  3. Strong critical thinking ability being able to identify problems and find solutions
  4. Ability to interact well with staff and management to solve problems.
  5. Ability to collaborate with a team and succeed in a fast-paced environment
  6. Ability to think ahead - anticipate and solve problems before they arise
  7. Proficient in MS Office, excellent Excell
  8. Ability to operate under minimum supervision
  9. Willingness to work odd hours due to time difference communication


DESIRED SKILLS:

  • A certified Project Management Professional (PMP) 
  • Expert level of proficiency at Excel, PowerPoint, and MS Project


EDUCATION AND EXPERIENCE:

  • Bachelor’s degree, preferably with a Mechanical Engineering, Electrical Engineering Computer Science background
  • Minimum 5 years of experience


TRAVEL: Minimal

JOB LOCATION: Nairobi, Kenya

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