Nairobi Full Time Retail & FMCG
KSh Confidential
1 week ago

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Qualification Level: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Responsibilities

•    Ask questions to understand customer requirements and close sales
•    Direct prospects to the field sales team when needed
•    Enter and update customer information in the database
•    Take and process orders in an accurate manner
•    Handle grievances to preserve the company’s reputation
•    Recruit suppliers

Requirements

•    Proven experience as telesales representative or other sales/customer service role
•    Proven track record of successfully meeting sales quota preferably over the phone
•    Good knowledge of relevant computer programs and telephone systems
•    Strong convincing skills
•    Excellent knowledge of English
•    Excellent communication and interpersonal skills
•    Cool-tempered and able to handle rejection
•    Outstanding negotiation skills  with the ability to resolve issues and address complaints
presentable and energetic

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