Tours and Travel Consultant

Anonymous Employer

Job Summary

Tours and Travel Consultant will be responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Duties And Responsibilities

  1. Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  2. Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  3. Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  4. Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  5. Collect deposits and balances
  6. Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  7. Handle unforeseen problems and complaints and determine eligibility for money returns
  8. Attend conferences to maintain familiarity with tourism trends
  9. Create and update electronic records of clients
  10. Maintain relationships with key persons
  11. Keep financial statements and documents
  12. Reach the revenue and profit targets

Minimum Requirements

  • Proven working experience as a travel consultant
  • Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
  • Proficiency in English; knowledge of additional languages is an advantage
  • Exemplary sales skills and customer oriented approach
  • Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
  • Ability to present, persuade and communicate effectively
  • Demonstrable ability to handle crises
  • Degree in Hospitality, Travel, Tourism, Business or relevant field
  • Candidates with personal travel experience will be preferred

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Anonymous Employer
| Full Time |
KSh Confidential
Anonymous Employer
| Full Time |
KSh Confidential
| Full Time |
KSh 15,001 - 30,000