Job Summary

Ability to Ensure the clients are clearly given all the options available as per their destination/routing and advise them on all alternatives and cheapest rates available

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Key Deliverables:
Main task, duties and responsibilities which the role holder must deliver to achieve agreed objectives
  1. Ability to make flight quotations in the prescribed standard formats and ticketing rules and with conditions clearly defined.
  2. Ability to Ensure the clients are clearly given all the options available as per their destination/routing and advise them on all alternatives and cheapest rates available even when they have requested a specific airline/routing especially when the counter offer is cost effective.
  3. Ability to go through all the queues all the time and advise client on the status and ensure the clients are communicated/briefed on time on any flight changes i.e. schedules and lateness etc. and confirm they have understood.
  4. Ability to advise client on all travel requirements needed (Timatic Information) and any other information relevant to the client.
  5. Ability to follow ticketing rules and regulations,
  6. Someone familiar with special requirements of each airline MEDA/UMNR/stretcher,

Key requirement
  • Must have a IATA diploma
  • Must have 5 years’ experience
  • Have worked in a IATA established firm and with busy travel agency

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